Account Manager Sydney, Australia

About the Role

As a NinjaOne Account Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Account Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.

Location- Hybrid remote in Sydney, Australia

What You’ll be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts

• Proactively engage and reach out to your accounts on a regular basis

• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities

• Communicate with customers and react to client requirements quickly and efficiently

• Analyze and understand the customer needs to present a solution that meets the customer requirements

• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities

• Research and document relevant contact information for existing leads in Salesforce

• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately

• Maintain knowledge of market conditions and competitive activities

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project

• confidence, and overcome objections

• As customer advocate and product expert you excel at influencing and inspiring customers

• Polished verbal and written communication skills

• Resilient and calm, you are able to guide customers through issues and escalations

• You have a proven track record in achieving and maintaining sales targets

• You have extensive IT knowledge

• Bachelor’s degree (preferred)

• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years.

What You’ll Love

We are a collaborative, kind, and curious community
We prioritize your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
We reward your work with opportunity for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce