Account Specialist SDA - VIC

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Join Miele Australia’s Small Domestic Appliances (SDA) team and play a key role in driving growth across a dynamic retail network. Based in the field, you will partner with key customers and internal stakeholders to deliver exceptional brand experiences, strengthen relationships and grow market share. This role offers a unique blend of account management, sales strategy and product advocacy within a premium global brand.

Your Responsibilities

• Account & relationship management: build and maintain strong relationships with key retail customers to drive long-term partnerships and sales growth.

• Sales performance & territory management: deliver sales targets by effectively managing your territory, optimising time and identifying growth opportunities.

• Customer planning & execution: develop and implement customer plans that enhance Miele’s presence and performance in-store.

• Collaboration & alignment: work cross-functionally with sales, marketing, finance and operations to execute customer initiatives and ensure national alignment.

• Product training & brand advocacy: deliver engaging product training to customers, strengthening product knowledge and promoting Miele’s premium positioning.

• Insights & continuous improvement: provide actionable market and customer insights, identify opportunities and continuously refine sales approaches to improve outcomes.

• Process & compliance: follow agreed call cycles, utilise planning tools effectively and adhere to Miele policies including WHS and sustainability initiatives.

What We Are Looking For

Must-have:

• Strong sales and account management capability with a proven ability to achieve targets

• Excellent relationship-building and stakeholder management skills across internal and external partners

• Confident communicator with strong presentation and influencing skills

• Ability to identify opportunities, solve problems and implement practical solutions

• Strong organisational skills with the ability to manage territory and priorities effectively

Nice-to-have:

• Experience in retail, white goods, or a franchise/distributed network environment

• Experience delivering product training to individuals or groups

• Proficiency in Microsoft Office Suite

• Relevant qualifications such as Certificate IV in Training & Assessment

Our Benefits

• Flexible working hours

• Personal development and career opportunities

• Employee discounts

• Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support

• Experience meaningful recognition for both individual accomplishments and team successes