Admin and Customer Service person - Opportunity to Make a Difference

About our Company

All Interactive Distribution (AID) is a fast-growing Entertainment software and hardware distributor with a DC the size of 2 football fields.  AID has been in business on the Gold Coast for 40 years.

Be a part of a company that is at the forefront of technology and innovation within the large and exciting Kingston Group of Companies that are 100% family owned and operated.

We have an opportunity for a self-motivated person to join our National Administration & Customer Service team. This role is based in Helensvale on the Gold Coast, and is Monday to Friday 40hrs per week Permanent Full Time.

What we offer

• Australian family-owned business. 
• Full time permanent role - accrued paid sick and annual leave and no weekend work! 
• Weekly pay cycles. 
• On-site cafe. 
• Spacious and modern office space.
• Bi-monthly staff appreciation celebrations. 
• Job security - we own the building and are here to stay! 
• Rapidly growing, national organisation with exciting career progression opportunities.

About the Role

Reporting to directly Ops Manager and Customer Service Manager, this is an opportunity for you to become part of our National Administration & Customer Service team and work on our B2B, B2C, & 3PL businesses across a number of our company divisions for both All Interactive Distribution and our sister company Tradezone Pty Ltd.

• Assisting Customer Service Manager, Operations Manager and broader team with daily tasks/duties
• Assist with the continuous improvement of existing systems, procedures, and processes
• Provide a quality service to customers and resolve specific customers issues and needs.
• Order maintenance, analysis and customer account maintenance.
• Update and maintain reports.

Required Knowledge and Skills

• At least 5 years of admin/office experience - Customer Service experience an advantage.
• Have an understanding of B2B and B2C websites.
• A high level of competency in Microsoft Office (Outlook, Excel etc).
• Have great computer skills with good attention to detail.
• Multi-task and problem solving.
• Capable of working in a team, as well as independently.
• Be a caring person with a positive attitude and great phone manner.

Your commitment:

• Professional, reliable, punctual and hard working.
• Eager to learn and succeed.
• Be a good communicator and good team player.
• Have a proactive and energetic approach to the day.
• Be a caring person with a positive attitude.

Note: Only short-listed candidates will be contacted.