Admin & Logistics Coordinator - Heidelberg

Riviana Foods is a gourmet food distribution, sales and marketing company wholly owned by SunRice. With brands including Riviana, Always Fresh, Admiral, Captain and Mahatma, it is home to one of the country’s leading grocery businesses. Riviana Foods also has a strong presence in the food service sector and an extensive portfolio of brands including Riviana, Menu Master, Garden Supreme and Ocean Supreme.

Over 2,100 employees, 30 brands, an unrelenting focus on innovation, and a commitment to our people, our communities and environment, we’re SunRice - an iconic Australian company and a great place to work. SunRice Group provides a real opportunity for passionate people to make a difference.

We are looking for a reliable and organised Administration & Logistics Coordinator to join our Operations team at Riviana. This is an office-based role focused on customer service, order management, and coordinating deliveries to ensure products are delivered on time and in full.

About the Role

You will be responsible for managing customer orders from start to finish, coordinating with internal teams and transport providers, and ensuring a high level of service is maintained. This is a fast-paced role where attention to detail and the ability to juggle multiple tasks is key.

Key Responsibilities

• Process and manage customer orders through the full lifecycle


• Monitor orders and proactively resolve any delivery issues


• Communicate with customers regarding stock availability and updates


• Coordinate transport and liaise with logistics providers


• Work closely with warehouse and production teams


• Maintain accurate data, pricing, and customer information


• Manage inbox enquiries and respond to customer requests


• Assist with invoicing, stock checks, and end-of-month tasks


• Support general office administration and site services

About You

• Previous experience in customer service, admin, or logistics (2+ years preferred)


• Strong organisational skills and ability to manage multiple priorities


• High attention to detail and accuracy


• Confident communicator with both internal teams and customers


• Intermediate MS Office skills (Excel)


• Ability to problem solve and work in a fast-paced environment


• SAP or similar systems experience (desirable)

Why Join Us?

• Stable, full-time role in a supportive team


• Variety in day-to-day tasks


• Opportunity to build experience across logistics and operations


• Work in a busy, hands-on environment

If you’re organised, proactive, and enjoy working in a fast-paced team, this could be a great opportunity for you.