Admin & Sales Support (Warehousing) - Urgent Position

About Us: 

Joel's Garage Gear Pty. Ltd. is a leading provider of high-quality car hoists, garage storage solutions, and accessories. We pride ourselves on delivering innovative and reliable products to meet the needs of automotive enthusiasts, professional mechanics, and businesses in the automotive industry. As a rapidly growing company, we are dedicated to providing exceptional customer service and maintaining our position as a market leader. 

Job Description: 

We are seeking a proactive and versatile Admin & Sales Support Assistant reporting directly to the Operations Manager. In this role, you will primarily support the day-to-day operations of the business by assisting the operations manager and sales team, while also assisting with reception management, sales support, customer support, web order management, administration, and other tasks as outlined below. 

This position plays a crucial role in ensuring smooth operations and excellent customer service across various departments.

Key Responsibilities: 

Reception Management: Ensure showroom products are displayed neatly with accessible pricing and spec sheets. Act as the primary point of contact for walk-in customers and manage reception duties. 

Sales Support: This role may involve being rostered to caretake a sales role during peak trade periods, or when sales team members are off-site. 

Customer Support: Assist walk-in customers, answer phone calls, and resolve inquiries promptly or transfer them to the appropriate team. 

Web Order Management: Take ownership of web orders, ensuring they are processed promptly. Coordinate with the team and escalate any issues to the Operations Manager. 

Administration: Full management of admin inbox, monitor and manage sales, support, and warranty inquiries. Contacting customers for payments, arranging installation dates, invoicing, marking incoming payments and creating shipments. Taking overflow phone calls and notes for the sales team to call back, ensuring prompt follow-up and escalation of unresolved issues as required.

Requirements: 

Previous experience in warehouse support, customer service, or sales support roles. 

Excellent communication and interpersonal skills, with a customer-focused approach. 

Proficiency in computer systems and willingness to learn new software programs. 

Ability to work collaboratively in a team environment and adapt to changing priorities. 

Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. 

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, suppliers, and customers. 

Proficiency using CRM software, and Microsoft 365 suite will be highly regarded 

Salary and Benefits:
- Negotiable starting salary based on qualifications and experience, with opportunities for growth and advancement
- Full-time position with regular hours
- Generous staff discounts
- Ongoing training and development opportunities

Joining Joel's Garage Gear Pty. Ltd. offers an exciting opportunity to play a key role in our dynamic team and contribute to our continued success in the automotive industry. If you are a proactive individual with a passion for customer service and team collaboration, we want to hear from you!