Administration Assistant Customer Service Northern Suburbs

Administration Assistant Customer Service

Our clients are Designers and manufacturers of Commercial Outdoor Playgrounds. With over 35 years in this space, the company enjoys an excellent reputation with tried and proven products

Role overview:

A multi-task role assisting senior administration and sales staff as required and focused on customer service. The role includes reception and incoming telephone answering together with all aspects of inwards and outwards mail. Tasks include typing, compilation, binding of reports, quotations presentations, and sales literature. The responsibilities of this role are flexible and extend to general housekeeping of office and kitchen area, filing and maintenance of records, minute taking, data entry and updating of CRM records.

Reception

Primary telephone answering team member
Monitor company voicemail including updating of outgoing announcements
Monitor general company email addresses and distribute incoming emails
Prepare and send sales literature to clients or prepare for sales staff
Prepare and send out project documentation including Owner’s Manuals
Follow up customer requirements/complaints

Administrative Support

Collect and distribute inwards mail (daily)
Prepare all outwards mail ensuring mailing deadlines are met
Type quotations and electronically collate presentation dossiers
Print, collate, bind quotation and/or sales presentations
Attend meetings, prepare and print reports, take minutes and distribute
Undertake hostess duties at meetings and functions
Make appointments and bookings for senior personnel and attend to other PA tasks

Data Entry and Other Clerical

Maintenance and updating of CRM records
Maintenance of mailing, email and telephone lists
Bookkeeping data entry under accounting supervision
Typing and distribution of letters, memos, reports and meeting minutes 

Other Duties

General office housekeeping, including responsibility for reception, boardroom and meeting room cleanliness and presentation
Purchase of stationery and maintenance of stationery stocks
Manage all utility room resources and supplies, including binding and printing machines
Filing; maintenance, tidying and labelling of office files including archive storage
Kitchen and breakout area housekeeping and general cleanliness, including loading and unloading of dishwashers, wiping over surfaces, and purchasing of all lunchroom and catering supplies

Required Skills 

Professional telephone manner and procedure
Competent keyboard skills for both accuracy and speed
Polished manner and appearance in reception and other face-to-face duties
Working knowledge of Microsoft Office Word and Excel programs
Understanding of and competency in CRM system
Orderly personality with the ability to maintain a neat and tidy work environment, including high standards of cleanliness

Full time permanent role Monday to Friday onsite.
Remuneration, Circa $65k-$70k per annum, we look forward to discussing this with you in the interview
Please phone Alison for a conferential chat 1300 88 66 65