Administration Assistant - Join a Leading Company

Are you a highly motivated and organised Administrator looking to join a friendly and fast-growing team? 
Do you live on the Redlands Coast and want to work close to home?

CoolTimes Services Pty Ltd is a leading provider of HVAC solutions in the Brisbane area and we are searching for an experienced and enthusiastic, Full-Time Administration Assistant to join our team. 
With years of experience in the industry, we specialise in delivering quality air conditioning installation, maintenance, and repair services to residential and commercial clients. At CoolTimes Services, we are committed to excellence, quality craftsmanship, and exceptional customer service. 
As a team, we are proud of our positive work culture which enables us to achieve great results for our clients, and have some fun along the way.

About the Role: 
Based in our Head office at Capalaba, you will play a vital role in providing support across the business and the daily operations.
Working closely with the Office Manager, your key responsibilities include;

• Providing high-level customer service to both commercial and residential customers via phone, email and in person
• Accepting and processing deliveries
• Email management – responding to queries in timely manner and following up
• Booking and following up leads and scheduled works
• Booking and managing enquiries relating to quotes, ensuring timely and accurate responses
• Stock management and inventory reporting 
• Using internal data management systems to assist with scheduling and allocating and distribution of works
• Raising purchase orders for materials and subcontractors, invoice data entry and processing
• Stock order processing and stock returns
• Updating and maintaining customer and client profiles
• Meet and greet any incoming guests that are expected or have an appointment
• Assist with maintaining the office

About You:

• Ability and confidence to communicate effectively with clients, management, subcontractors, and service technicians
• Exceptional customer support skills, a friendly manner and willingness to assist as required
• Excellent organisation, time management and planning
• Ability to pickup new systems with ease including experience with Microsoft Office suite
• Good problem-solving skills and strong sense of initiative
• An exceptional eye for detail, ability to problem solve and a focus on task completion
• Reliable and punctual
• Ability to work autonomously and as part of a team
• Previous experience within an office administration role

As a member of the team, you will enjoy:

• Great location based at Capalaba 
• A vibrant and positive workplace culture and down to earth team
• Busy role – your day will fly by!
• Supportive and collaborative environment
• Opportunities for professional growth and development