Administration Assistant/Internal Claims Adjuster

{"description": " Job Description

About the Opportunity

Looking to kick-start or grow your career in insurance? Join a high-performing, supportive team where no two days are the same.

We're on the lookout for a proactive and detail-oriented Administration Assistant who thrives in a fast-paced environment and loves delivering great customer experiences. As the first point of contact, you'll play a key role in helping customers by resolving enquiries or connecting them with the right teams quickly and efficiently.

You'll also gain hands-on exposure to claims processing across the full lifecycle-making this the perfect stepping stone for anyone interested in progressing into a Claims Assessor role or building a long-term career in the industry.

No insurance experience? No problem. If you bring the right attitude, we'll provide the training and support to help you succeed.

Internal title: Administration Assistant / Internal Claims Adjuster

What You'll Bring

• A confident, customer-first communication style
• Strong organisation skills and the ability to prioritise in a busy environment
• High attention to detail and a proactive, can-do mindset
• Solid Microsoft Office skills (Excel is a must)
• Strong numeracy and discretion with sensitive information
• A caring, empathetic approach and a willingness to go the extra mile
• A desire to learn, grow, and build a meaningful career

What You'll Be Doing

• Acting as the first point of contact for customer and administrative enquiries
• Managing calls and responding to emails with professionalism and efficiency
• Supporting customers and stakeholders throughout the claims journey
• Preparing reports and maintaining accurate records
• Managing inboxes, diaries, and general admin tasks
• Providing essential support to the claims team

Why Join Crawford?

At Crawford, you're not just taking a job-you're building a career with a global leader.

With over 80 years of experience and operations in more than 70 countries, we're the world's largest publicly listed claims management company. In Australia, we offer end-to-end claims services, giving you exposure to the full claims lifecycle and opportunities to grow across the business.

Most importantly, we're driven by purpose-helping people and communities recover when it matters most.

Our Culture

We're proud to be an inclusive workplace where people feel valued, supported, and empowered to succeed. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Ready to Apply?

If you're motivated, customer-focused, and ready to take the next step in your career, we'd love to hear from you.

Submit your resume along with a short cover letter telling us why you're the right fit.", "salary_raw": "Row(double=None, string=None)"}