Administration Officer (Customer Service Focus) - Maroochydore

 About Centacare Community Services: Centacare Community Services is a leading provider of community support services, dedicated to enhancing the lives of individuals and families in need. With a commitment to excellence and compassion, Centacare delivers a wide range of programs and services designed to empower and uplift communities.

Role Overview

Centacare Community Services is seeking a dedicated Administration Officer with a strong focus on customer service to join our team in Maroochydore on a full time basis. The successful candidate will be responsible for providing exceptional customer service to our clients, handling a high volume of calls with professionalism and efficiency. This role also involves maintaining stock ordering, record-keeping, archiving, and distribution of email correspondence. 

Key Responsibilities:

• Respond to a high volume of incoming calls from clients with professionalism and dedication to resolving inquiries efficiently.
• Provide excellent customer service by addressing client concerns, answering questions, and providing accurate information about our services.
• Process stock orders and maintain inventory levels to ensure adequate supplies are available for service delivery.
• Perform record-keeping tasks, including data entry, filing, and archiving of documents to ensure accurate and up-to-date records.
• Manage the distribution of email correspondence to appropriate team members and ensure timely responses to client inquiries.
• Collaborate with internal teams to escalate complex customer issues and ensure prompt resolution.

Requirements:

• Proven experience in customer service, preferably in a high-volume call center or similar environment.
• Excellent communication skills with the ability to interact effectively with clients over the phone and via email.
• Strong problem-solving skills and a dedication to resolving customer inquiries in a timely and efficient manner.
• Proficiency in Microsoft Office suite and experience with CRM software or similar systems preferred.
• Exceptional organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Commitment to upholding confidentiality and professionalism in handling sensitive client information.

Benefits:

• Salary packaging options available.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment dedicated to making a positive impact in the community.
• Comprehensive training provided on customer service processes and procedures.

This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. The is role will be salaried at a level 2.1 under our EBA, which is $33.21 an hour. In addition to a competitive wage rates, 2 weeks paid parental leave, 13 weeks Long Service leave plus PBI packaging benefits of up to $15,900, you will be able to be part of an organisation that truly values their employees providing client centric care to our clients.

How to apply

If you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.

Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions please email Catherine Doe at [email protected] 

Please note shortlisting and interviews will commence as applications are received. 

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults