Administrative/Customer Service Support - Competitive Pay

At OpentraX, we're charting new territories in the quest to empower Australians of all ages. Whether facing disabilities, navigating mental health challenges, or on a journey of rehabilitation, we turn barriers into stepping stones. Our spirit is a blend of adventure, outdoor education, and allied health, making every day an opportunity to change perceptions about abilities. Join us in setting a national standard for inclusion, as we help each individual explore the unique tracks of life.

📹 Get to Know Us:

Program Overview: https://www.youtube.com/watch?v=I31fDyiS0NY

Working at OpentraX: https://www.youtube.com/watch?v=rrO1VA8ObI4

We are currently looking to expand our team with a skilled individual in administration and customer service.

Role Summary: We're seeking an enthusiastic Administrative/Customer Service Support to join our team. Initially offered as a casual 20-hour per week role (4hrs Mon-Fri), there's a strong potential for this position to transition to permanent part-time or full-time as our company grows. After completing your initial training, the role allows for 90% work from home, providing great flexibility.

Key Responsibilities:

• Handle customer inquiries via phone, email, and SMS with professionalism and care.
• Assist in managing the diaries and appointments of our practitioners to optimise their schedules and minimise non-billed time.
• Provide confident support to clients, addressing their hesitations and transforming doubt into excitement for our unique programs.
• Process invoices and handle NDIS billing effectively.

Ideal Candidate:

• Has previous experience in customer service and sales, with the ability to engage confidently with potential clients.
• Is familiar with NDIS administration and billing processes.
• Has excellent administrative skills (experience with Splose or other practice management software desirable)
• Possesses strong communication skills and can manage tasks efficiently from home.
• Is proactive and ready to take on a role that grows with our business.

Specific Role Requirements

• Working with Children Check (Blue Card)
• Current Vaccinations (Including Covid-19)

Perks:

• Flexible work-from-home options post-training.
• All necessary work-from-home equipment supplied, including laptop and phone.
• Engage in a role that directly contributes to the well-being and growth of our community.
• Join a supportive team environment that values open communication and employee well-being.

Application Submissions

Please read these carefully and respond accordingly.

1. A one to two-page cover letter, including examples, outlining your suitability for the role by addressing the skills/responsibilities mentioned. Please address the following questions in a cover letter:
   • OpentraX is dedicated to empowering Australians through adventure, outdoor education, and allied health. What motivates you to join our mission and how do you see yourself contributing to our values and goals?
   • Considering the potential for this role to evolve from part-time to full-time, how do you envision your career developing with OpentraX? What are your aspirations for growth within our company?
   • Every team member at OpentraX brings unique strengths that enrich our community. What specific unique skills or experiences do you bring to our team that make you a valuable addition?
2. Attach your current resume detailing your previous work or volunteer experience including two referees who have personally observed you displaying the skills/responsibilities required for this role.

OpentraX roles are always highly competitive as they are incredibly unique, fulfilling positions - if you are serious about submitting an application get it to us ASAP.

Contact for further information:

[email protected]