Admissions Team Opportunities

 St John of God Murdoch Hospital our reputation for excellence in clinical care and first class tertiary level services makes us the hospital of choice for both medical professionals and patients. 

Since opening in 1994, the hospital has grown to include 525 beds, 18 operating theatres, an Emergency Department, dedicated cancer care centre, WA's largest standalone endoscopy unit and a dedicated Day Procedure Unit. 

We provide high-quality services for our community across emergency care, maternity services, orthopaedic surgery and integrated cancer care.

About the role

Make a difference at St John of God Murdoch Hospital. We are currently seeking motivated and customer-focused individuals to join our Admissions team in either a Patient Administration Officer or Emergency Department Clerk capacity. These roles are integral to delivering a positive patient experience through the provision of professional administrative, admissions and customer service support in a fast-paced hospital environment.

As a Patient Administration Officer, you will play a key role in delivering a seamless admissions experience by supporting patient admissions and related administrative processes. Working closely with patients, clinicians and hospital teams, you will ensure accurate documentation, health fund checks and exceptional customer service throughout the patient journey.

The Position

• Coordinating patient admissions, theatre bookings and associated documentation.
• Validating patient information, consents, payments and health fund eligibility.
• Supporting patients with admission enquiries and registration processes.
• Assisting with pre-admission requirements and admission day processes.
• Providing professional reception, switchboard and customer service support.

As an Emergency Department Clerk, you will provide reception and clerical support within a busy Emergency Department, helping to ensure the smooth delivery of services to patients, families and caregivers. You will play a key role in patient admissions, record management and administrative coordination across the department.

Successful applicants must be available to work a rotating roster across 24 hours a day, 7 days a week.

The Position

• Providing reception and administrative support within the Emergency Department.
• Coordinating patient admissions and maintaining accurate patient records.
• Responding to enquiries and liaising with patients, families and hospital teams.
• Assisting with billing, health fund enquiries and departmental administration.
• Supporting departmental reporting, document management and telephone services.

You will bring experience in healthcare administration, admissions, medical reception or a similar customer service environment. You will have strong communication and interpersonal skills, excellent attention to detail and the ability to manage competing priorities in a fast-paced setting. Sound computer skills, including Microsoft Office and patient management systems such as webPAS, will be highly regarded.

Knowledge of medical terminology, patient records management and private hospital admissions processes will also support your success in these roles. Above all, you will be committed to delivering exceptional service and supporting the Mission and Values of St John of God Health Care.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $71,352 to $77,022 (pro rata for part time), plus 12% superannuation
• Casual hourly rate: $44.99 to $48.57 (inclusive casual loading) plus 12% superannuation 12% superannuation
• Full-Time, Part-Time & Casual position available
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses - up to $18,550 as a permanent employee and a percentage of your earnings as a casual.
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Innovative Professional Development opportunities

All applicants are asked to submit a CV and covering letter (of no more than one (1) page) demonstrating how you meet the above position requirements.

For enquiries contact Tracey Forbes-Elkholm, Manager Patient Admissions, on (08) 9428 8663.

Applications will be reviewed throughout the advertising period and interviews conducted regularly.  Apply today!

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.