After Sales Assistant - Excellent Benefits Package

About Us

Welcome to our premium outlet store at the new Australian headquarters in Moorabbin Airport. This spacious facility showcases our international portfolio, featuring iconic brands like Salomon, Arc’teryx, and Wilson. Amer Sports prides itself on delivering exceptional customer service across the globe. We are thrilled to invite an enthusiastic After Sales Assistant to join our dynamic team.

Our Benefits

• Competitive salary + super + incentives
• Receive a great annual product allowance 
• Generous team discount across all Amer Sports brands
• Hybrid Working Arrangements to encourage flexibility 
• Access to our Parental Leave Top Up Program
• Access to an Employee Assistance Program for Health & Wellbeing
• Continuous on-the-job training and development opportunities
• Be part of a global business with extensive career pathways

About the Opportunity

Reporting to our Customer Service Manager, you will be responsible for:

• Supporting our customer enquiries across all brands
• Investigating repair options to support enquiries and elongate product life which promotes sustainability
• Working through problems to seek resolution for our customers
• Approving and processing replacement products where required
• Handling eCommerce and Marketplace enquiries
• Collaborate with all brands and their leaders
• Gather and report on customer feedback in relation to faulty performance or products
• Maintain and update  our customer and consumer database

About You

We are looking for someone who is passionate about providing a great guest experience for our customers and has a strong passion for our brands. The ideal candidate will possess:

• Demonstrated experience in a customer focused role; whether that based in store or over the phone!
• You are a great communicator, whether that is writing back to our guests or through verbal discussion
• You have high attention to detail and are able to pick up new systems quickly (exposure to SAP is desired!)
• You are enthusiastic and passionate about all things retail and the sports industry!

Equal Opportunity

Amer Sports is committed to fostering an inclusive culture where voices are heard, people are seen, and values are respected. We value the uniqueness of our applicants, employees, and guests, ensuring equality of opportunity and fair treatment in alignment with our values.

If you feel you don’t meet all the criteria but are excited about this role, please apply with a Cover Letter and Resume. Permanent work rights in Australia are required.