Aftermarket Sales and Service Coordinator

About the Business

Since 1942, Eriez has been more than a company—it’s a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Epping, VIC. It’s not just the cutting-edge tech; it’s the Eriez spirit. Here’s why we’re not your average separation technology powerhouse:

• Magnetic Magic: Our magnetic separation tech isn’t just science; it’s sorcery. We make metals dance, particles align, and impurities vanish
• Metal Detectives: Forget Sherlock Holmes; meet our metal detectives. They sniff out hidden treasures in conveyor belts, recycling streams, and mining pits. CSI: Scrapyard Edition
• Material Maestros: Handling materials isn’t a chore; it’s an art form

About the Role

We are seeking a motivated Aftermarket Sales & Service Coordinator to support and coordinate sales activities across the Western Australia region. You will play a pivotal role in supporting sales processes, maintaining customer records, processing orders, and ensuring timely responses to customer enquiries from representative agents, resellers, distributors and end-users.

Key responsibilities will include:

• Coordinate and support sales activities across the WA aftermarket business
• Prepare and submit accurate quotations and respond to customer enquiries in a timely manner
• Enter, process and confirm customer orders
• Expedite orders to meet delivery commitments
• Maintain product sales records and customer account data
• Support internal and external stakeholders including agents, resellers, distributors and end-users
• Provide high-quality account support and follow up to ensure customer satisfaction

Accuracy, attention to detail and responsiveness are essential to maintaining customer confidence and protecting margin integrity.

You are organised, customer-focused and confident in managing sales processes and customer accounts. You will bring the following:

• Certificate in an engineering discipline with a minimum of 3 years’ relevant industry experience
• Proven ability to successfully manage customer accounts
• A strong understanding of sales processes
• Strong organisational and administrative skills
• High attention to detail and accuracy
• Effective written and verbal communication skills
• A proactive approach to solving problems and preventing errors

If you are a technically capable and commercially aware professional seeking a stable and impactful role within an established industrial organisation, we want to hear from you. Apply today with your resume and cover letter to with 5 reasons why we should hire you.

At Eriez, you will join a global leader known for innovation, reliability, and world-class engineering. We offer:

• A supportive, collaborative team culture
• Opportunities for professional development
• Exposure to leading technologies and key industry partners
• A role with variety, challenge, and meaningful impact
• Competitive salary and benefits