Aftermarket Support Product Manager

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

Across engineering, operations, projects and support teams, every role plays a part in keeping industries moving and communities powered.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

About the role

As an Aftermarket Product Support Manager, you will work closely with customers to understand their operational challenges, identify opportunities and deliver aftermarket parts and service solutions that maximise equipment performance, reliability and lifecycle value.

Drawing on your commercial insight, technical expertise and relationship-building skills, you'll help customers optimise their Caterpillar Energy Solutions assets while connecting them with the products, services and support programs that deliver long-term value.

Partnering across sales, operations, technical services and Caterpillar dealer networks, you'll play an important role in growing EPSA's gas engine aftermarket business while supporting sustainable customer outcomes and long-term business growth.

Key responsibilities include:

• Develop and grow aftermarket parts, service and customer support opportunities across Caterpillar Energy Solutions customers.

• Build and maintain strong customer relationships, identifying opportunities to enhance equipment performance and lifecycle value.

• Establish and grow Customer Value Agreements (CVAs), maintenance agreements and long-term service contracts.

• Generate and qualify opportunities for both aftermarket and new equipment sales, collaborating closely with internal stakeholders.

• Maintain accurate customer engagement, opportunity and pipeline information within Salesforce to support long-term account growth.

What you’ll bring

We’re looking for someone who brings both commercial capability and a collaborative mindset.

• Experience in aftermarket sales, product support, parts and services, account management, service sales or a related customer-facing role.

• Strong understanding of industrial equipment, power generation systems, gas engines, diesel engines or related technologies.

• Proven ability to build trusted customer relationships and identify opportunities that deliver mutual value.

• Trade qualifications, mechanical background

• Strong commercial, communication and stakeholder management skills.

• Current Australian Driver's Licence and willingness to travel as required.

Highly regarded

• Experience working with Caterpillar Energy Solutions, power generation, gas compression or industrial engine applications.

• Experience managing service contracts, Customer Value Agreements or maintenance agreements.

• Experience using Salesforce or similar CRM platforms to manage customer activity and opportunities.

Why join EPSA

At EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.

We believe great work happens when people feel supported, valued and connected to the impact of what they do — and when teams work together with integrity, accountability and care.

We offer:

• Structured onboarding and development through Cat® University
• Paid birthday leave and volunteer leave
• Team member recognition and service awards
• Referral program incentives
• Retail and health insurance discounts
• Novated leasing options
• Paid parental leave
• Learning and development opportunities

Ready to power up your career?

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

Apply now to join the team behind the power.