Agent Specialist

Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.

Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles.

We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers. We also offer a hybrid working arrangement.

At Angle, different backgrounds, perspectives and life experiences of our people are celebrated. Our aim is to create an inclusive workplace where we foster diversity of thought, and every person feels a sense of belonging.

We’re have an opportunity for an Agent Specialist!

You will provide collections support to the business to deliver greater cash flow/reduce bad debts, and aligns to Angle Asset Finance’s goals in reducing churn, risk and re-work. 

This position plays a crucial role in ensuring the timely collection of assets by engaging and working closely with Mercantile Agents and the Collections team. 

Your role:

• Act as the conduit and first point of contact between the Collections team and external service providers such as Mercantile agents and Debt collection agencies.

• Deliver detailed and accurate instructions to Mercantile Agents and monitor their actions to ensure instructions are correctly followed. 

• Respond to requests from debt collection agencies within our SLA.

• Manage the repossession of the assets prior to handing the matter to the Asset Manager.

• Collaborate with your team leader or Collection Managers about uncertain matters when required.

• Accurately document, monitor and evaluate payments and settlements whilst also raising disputes/claims in a timely manner.

• Negotiate with customers regarding payment of arrears or redemption of asset after repossession.

What you bring:

• Experience in a fast-paced Collections and Recoveries environment.

• Demonstrated background in successful debt collection, mercantile and legal recoveries across a range of debt profiles.

• Excellent attention to detail and strong time management skills.

• Ability to problem-solve and resolve conflict.

• Excellent written and verbal communication skills.