Aggregation Support - Secondment (6 months)

** This is a great internal opportunity for someone to further develop their skills and learn more about aggregation within the Service Centre.

** It is a 6 month secondment role only and only open to internal applicants.

About the role:

Aggregation Support plays a crucial role in assisting our broker partners with all aspects of aggregation. Delivering on exceptional customer satisfaction is our primary focus, ensuring that inquiries are resolved efficiently and effectively. We strive to resolve tickets, calls and emails at first contact, allowing our specialised support teams to focus on the in depth tasks. By providing high quality general support across all levels of aggregation, we help streamline processes and enhance the overall broker experience.

Key responsibilities:

● Provide exceptional phone and email support to our external stakeholders.

● Actively engage across LMG and the functional areas to build strong relationships

and contribute to strategic initiatives.

● Build trust and long term relationships with brokers and our internal teams.

● Work closely with internal stakeholders to assist in resolving inquiries and

improving processes.

● Continuously develop your knowledge and skills in aggregation support by

participating in ongoing training and professional development.

● Support the upskilling of internal teams by sharing knowledge, providing

guidance, and facilitating training sessions if necessary.

To succeed in this role you will bring with you:

● Strong Problem-Solving Skills – The ability to analyse issues, identify solutions, and resolve complex customer inquiries efficiently.

● Excellent Communication – Clear and professional verbal and written communication skills to support internal teams and external stakeholders.

● Attention to Detail – A keen eye for accuracy when handling customer requests, data entry, and troubleshooting tasks.

● Team Collaboration – A proactive approach to working with colleagues, sharing knowledge, and contributing to a positive team environment.

● Customer-Centric Mindset – A commitment to delivering high-quality service and support to enhance the customer experience.

● Adaptability & Resilience – The ability to work in a fast-paced environment, handle multiple priorities, and adapt to evolving processes.

● Experience in Aggregation Support or Service Centers (Preferred) – Previous experience in a similar role or an understanding of aggregation services is beneficial but not essential.