Amazon Connect Lead

Job Requisition ID: 41307 

Amazon Connect Lead| Senior Manager | 

• Thrive in an innovative, collaborative people culture


• Have your voice heard through people panels and leader forums


• Belong to a workplace that values diversity, equity and inclusion

We are looking for a strong self sufficent Amazon Connect Engineer, possibly from a software or a cloud background who is looking to further their expertise in contact center technolgies, in particular Amazon Connect. 
You should have some level of prior experience configuring and implamneitng Amazon Connect solutions where you worked as a senior individual contributer or lead as samll team of junior developers. 

What will your typical day look like?

In this role, you will be responsible for guiding clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions, focusing on the creation of intuitive, human-centric conversational interfaces. Leveraging your expertise in conversational AI and design, you will drive measurable impact by improving customer satisfaction, reducing operational costs, and optimising client processes. 

At Deloitte, we are passionate about helping our clients deliver exceptional customer experiences through innovation and cutting-edge technology. As a Conversational AI & Design Lead, you will be at the forefront of transforming customer interactions through intelligent design, utilising Deloitte Cognitive Customer Experience (DCCX) accelerator to deliver seamless and AI-augmented conversational solutions.   

About the team 

Deloitte Engineering Practice helps clients realise the potential of transformational capabilities to solve their most challenging issues. We improve their agility and resilience and identify opportunities to optimise their technology usage. We also accelerate our clients towards a technology-driven future, by implementing vendor solutions as well as Deloitte-developed software solutions and tools.  

Enough about us, let’s talk about you.

Why Deloitte? 

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

 Next Steps  

Sound like the sort of role for you? Apply now, we’d love to hear from you!  

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.