Analyst Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. 

• Ongoing Full time


• Multiple roles available


• Located in Parramatta with flexible working arrangements available


• Salary: Clerk Grade 5/6 with salary ranging from $99,938 to $110,271 + super and annual leave loading


• Make a real impact by supporting NSW schools to effectively plan, manage and report on their budgets, helping deliver better outcomes for students across the state.

About the role

The Financial Planning & Reporting Support team is looking for a customer-focused and proactive Analyst Support Officer to provide specialist support to schools across NSW.

In this role, you will work directly with school stakeholders, providing timely advice and guidance on budget planning and reporting processes and tools. You will help schools build capability, resolve financial and system-related queries, and ensure they have the support needed to make informed financial decisions.

Working in a collaborative team environment, you will liaise with a range of Finance and Shared Services teams to identify support needs, resolve issues, contribute to system improvements and help deliver high-quality services to our school communities.

For further information please click here to view the role description

About you

We are looking for a motivated and service-oriented professional who enjoys helping others and solving problems.

To be successful in this role, you will bring:

• Experience providing customer, financial or business support services in a fast-paced environment.


• Strong communication skills with the ability to explain technical information clearly and confidently to a diverse range of stakeholders.


• Excellent organisational skills and the ability to manage competing priorities while maintaining accuracy and attention to detail.


• Strong analytical and problem-solving abilities, with a focus on delivering practical solutions.


• A collaborative approach and commitment to building positive working relationships.


• Confidence using business systems and technology, with a willingness to learn new tools and processes.

Key knowledge and experience

• Demonstrated experience in delivering financial support services, in particular the resolution of technical queries and issues


• Knowledge of and commitment to implementing the Department’s  Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Tertiary qualifications or relevant experience in Business Administration, Finance and Accounting or a relevant discipline, or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment


• Demonstrated understanding of and commitment to the value of public education. 

Benefits

• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Opportunities for advancement and mobility across the Department to support your career growth


• Flex Leave entitlements, generous holidays & leave conditions

How to apply

Attach a resume (maximum 5 pages); a cover letter (maximum 2 pages) and respond to the targeted question as part of the application. 

Targeted Question

School executives rely on accurate financial information and advice to make informed decisions. Describe a time when you supported a stakeholder to understand complex information or resolve an issue. How did you analyse the situation, provide guidance and achieve a positive outcome? (300 words)

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date:  Sunday, 21 June 2026 at 11:59pm.

For role enquiries please contact Sandra Duarte via email at [email protected] 

For recruitment process enquiries, please contact [email protected] 

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.