Application Support

About Us 

McGrathNicol is an independent professional services firm specialising in Cyber, Deals, Forensic, Performance, Restructuring, and Risk & Compliance. For more than 20 years, we have supported organisations to navigate critical moments, from growth and transformation through to financial stress and uncertainty, across the private, public and not-for-profit sectors. Guided by our values – Understanding, Commitment and Impact – we are client-focused, collaborative and committed to creating an environment where our people can do their best work and continue to grow their careers.

The Opportunity 

McGrathNicol is seeking an Application Support Specialist to join our IT & Digital team, supporting a portfolio of business‑critical enterprise applications used across the firm. This role sits at the intersection of technology operations, continuous improvement and stakeholder support. You will ensure key applications are stable, secure and well‑supported, while also contributing operational insight to system enhancements and project delivery. 

This is a full‑time, permanent role, which can be located in Sydney, Melbourne or Brisbane. It is suited to someone who enjoys working across application support, light front‑end configuration, and stakeholder enablement in a professional services environment. 

Key Responsibilities 

Application Support & Operations 

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  Provide Level 2/3 support across enterprise and digital platforms, ensuring system availability, performance and reliability 

  
  

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  Lead incident resolution, including troubleshooting, root cause analysis and preventative actions 

  
  

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  Proactively monitor application health, performance and data quality, identifying risks and improvement opportunities 

  
  

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  Digital & Front‑End Platform Support 

  
  

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  Support firm digital platforms, including the website, CRM and associated content and communication tooling 

  
  

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  Maintain configuration assets, templates and digital components, supporting approved updates and standardised changes in line with governance, brand and accessibility standards 

  
  

Change, Enhancement & Projects 

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  Support minor enhancements, configuration changes and release activities, including testing, validation, documentation and BAU transition 

  
  

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  Contribute operational input to ensure solutions are scalable, supportable and production-ready 

  
  

Documentation, Governance & Collaboration 

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  Maintain system documentation, configuration standards and knowledge articles 

  
  

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  Uphold ITSM and governance best practices, contributing to continuous improvement 

  
  

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  Work closely with business and technical teams to deliver pragmatic solutions and translate technical issues into clear guidance for non‑technical users 

  
  

About You 

You are a hands‑on application support professional who takes ownership of system health and enjoys working closely with both technical teams and business users. 

You will bring: 

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  Australian permanent residency or citizenship (required) 

  
  

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  Experience supporting enterprise applications in a multi‑system environment 

  
  

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  Strong troubleshooting, analytical and problem‑solving skills 

  
  

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  Experience supporting digital platforms such as websites, CMS tools, CRM systems or marketing technology 

  
  

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  Practical experience with Microsoft 365 and related digital workplace platforms 

  
  

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  Understanding of ITIL / ITSM principles and structured support processes 

  
  

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  Excellent communication skills, with the ability to work effectively with non‑technical stakeholders 

  
  

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  Strong attention to detail and a commitment to quality, accuracy and governance 

  
  

Desirable: 

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  Experience in a professional services firm 

  
  

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  Basic knowledge of HTML/CSS for content and template updates (not full‑stack development) 

  
  

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  A qualification in Information Technology or a related discipline 

  
  

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  Curiosity about digital platforms, automation and emerging technology 

  
  

What we can offer 

At McGrathNicol, you’ll thrive in a dynamic and empowering environment where your expertise drives real impact in a social and inclusive team environment. We offer a competitive annual bonus program, alongside exceptional training and career development opportunities. Our inclusive culture fosters growth through personalised mentorship. You’ll also benefit from comprehensive support such as 26 weeks parental leave, additional leave options, employee assistance, health and wellbeing programs, and opportunities for social and community engagement. Join us and be part of a team that values your contributions and supports your success. 

Interested? 

If you're ready to make a lasting impact and grow your career, apply today to join our dynamic team at McGrathNicol. For more information, please contact our national HR team at [email protected]