Application Support Analyst

Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand.

We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Join our passionate, knowledgeable, and down-to-earth team where we work hard and love what we do, making an impact for Pets, People and the Planet!

Why is Petstock is the place for you.

• Free access to mental health, financial & wellbeing support services through our Sonder service

• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!

• Opportunity to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave

• Health and wellness services at a great corporate discount

• Exclusive access to Workplace Banking

• We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Job Description

The Application Support Analyst ensures the smooth operation of the organization’s ERP system Pronto (Xi) and related platforms. They resolve user issues, maintain system integrity, and support ongoing improvements. The role provides daily technical support, troubleshooting, configuration, and performance monitoring. The analyst also assists in planning and implementing new technology initiatives to enhance efficiency across Petstock.

A Peek Into Your Petstock Day

• Document, track and monitor customer requests using various software support tools (Jitbit, Jira, Confluence) to ensure timely resolution.

• Assist the development team with bug fix testing, feature testing, and deployment processes.

• Creating & updating IT documentation, training material, documenting processes and programs for both technical (e.g., IT) and non-technical (e.g., end users) audiences to ensure smooth transitions and ongoing support

• Track and monitor integrations between core applications and external systems

• Be an escalation point for team members and support teams for system issues

• Collaborate with relevant departments to understand and capture requirements for system changes or enhancements, ensuring they are clearly defined and actionable.

Do you have the below experience and looking to take the next step in your career?

• A tertiary qualification in information technology or related field or equivalent knowledge through training, application, or experience

• Experience supporting ERP software solutions; preferably Pronto (Xi)

• Proven experience in technical application administration

• Strong analytical, diagnostic, and problem-solving skills.

• Strong knowledge of systems and integration technologies (e.g., APIs).

• Ability to interpret and troubleshoot system logs and error messages.

• Proficient in using support tools and software for issue tracking, communications and resolution.

If this is the opportunity you’ve been looking for and you love Pets as much as we do, apply today!

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock 

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation 

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.   

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.  Whilst we do not prioritise local