Application Support - Team Lead

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT GLOBAL PAYMENTS

Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're Already on it! That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity .

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity .

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

ABOUT THE ROLE

We're looking for an experienced Application Support Team Lead to join our Global Payments team and lead Level 2 application and technical support for mission-critical production systems.

This is your opportunity to lead and mentor a distributed support team , ensuring the stability, reliability, and operational excellence of high-volume transactional systems used by clients worldwide. You'll collaborate closely with IT Operations, Development teams, software partners, and clients to resolve issues, support integrations, and maintain world-class service standards .

This is a hands-on leadership role where your technical expertise and commercial awareness will directly impact global payments systems. You'll work with talented, collaborative teams, gain exposure to cutting-edge payment technologies, and help shape the future of a high-performing support function.

What You'll Do:

• Lead, coach, and mentor a team of Application Support Analysts, fostering knowledge sharing and technical excellence
• Oversee system uptime, incident response, and operational processes for global payment applications
• Support APIs, routing, payment gateway services, and cloud-based systems
• Manage client onboarding, configuration, and integration support
• Act as first responder to critical alerts and major production incidents
• Collaborate with internal and external stakeholders to resolve complex issues and deliver enhancements
• Maintain documentation, improve processes, and ensure smooth handover of new products and services
• Provide on-call support on rotation (as required)

About You

You're a hands-on leader with a proven ability to guide and inspire high-performing teams. You communicate effectively, build strong relationships, and take ownership of your team's success.

You will also bring:

• 5-7+ years' experience in IT, including at least 3 years in a lead application or production support role
• Experience in payments or other high-volume transactional environments
• Proven ability to manage global support models and cross-regional teams
• Strong knowledge of DBMS technologies (Oracle, SQL Server), PL/SQL, APIs, and integration architectures
• Familiarity with XML, SOAP, REST, Web Services, and ITIL practices
• Excellent problem-solving, relationship management, and process improvement skills
• Tertiary qualification in Information Technology or equivalent

Nice to Have:

• Experience with cloud technologies (AWS, Azure)
• Programming frameworks such as .NET or C#
• Monitoring and alerting tools (New Relic, OpsGenie, Sumo Logic)
• Agile/Scrum experience
• Salesforce administration experience

SALARY

• The salary range for this role is $120,000 to $130,000 + superannuation.

OUR BENEFITS

Join a leading global technology brand that offers benefits you'll actually value, including:

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

READY TO APPLY?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].