Applications Solutions Specialist

The Company

Join a well-established, values-driven community-focused organisation with a strong mission to improve services and outcomes for the people it supports. Operating across multiple programs and service lines, the organisation is investing in modern enterprise applications to enhance efficiency, data quality and user experience.​

The Role

Work with business stakeholders to understand needs and translate them into effective fit-for-purpose application solutions using ITT-owned and ITT-supported systems.

• Provide functional expertise on enterprise and business applications, especially Microsoft stack and D365, including configuration options, workflows, and user experience, to improve how systems support business processes.
• Act as a key liaison between business areas, ITT teams, and vendors to design and enable solutions, translating between business requirements and system capability.
• Contribute across the Application lifecycle supporting application onboarding, enhancement, optimisation and decommissioning, ensuring solutions align with ITT standards, governance and support models.
• Ensure supportable and operationally aligned solutions are designed to align with ITT application support models, ensuring clarity of ownership, escalation paths, and ongoing support arrangements.
• Demonstrate a commitment to BSL's quality framework and culture by
• identifying and driving continuous improvement and optimisation opportunities to improve application use, configuration, or integration to enhance efficiency, user experience, and value for BSL.
• Embed governance, risk and compliance in solutions by ensuring application solutions consider information security, privacy, accessibility and compliance requirements and align with BSL policies and standards.
• In collaboration with manager, set goals and objectives to ensure outcomes are met.
• Model BSL's values and adhere to the Code of Conduct in everyday work practices.
• Maintain a safe work environment and ensure steps are taken to prevent unsafe work practices in accordance with BSL policies and procedures.

Skills you will bring

• Partner with stakeholders to capture requirements and translate them into application solutions that improve business outcomes.
• Provide functional expertise across business applications (configuration, workflows, UX) and recommend enhancements.
• Identify optimisation opportunities to improve application use, configuration, and integrations (efficiency, usability, data quality, value).
• Support platforms such as Dynamics 365 and Microsoft 365, working with vendors and internal teams to resolve issues and maintain performance.
• Contribute across the application lifecycle: onboarding, enhancements, optimisation, and decommissioning, aligned to governance.
• Collaborate with business, ICT, and vendors to design, deliver, and support solutions-bridging business needs and system capability.
• Design solutions that fit ICT support models, with clear ownership, escalation paths, and operational support needs.

Reference Number: 06810-0013403345 - PJ

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