Arbitration Technical Officer

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

In this role you will support the Arbitration and conciliation functions by facilitating and influencing the dispute process within Workers' compensation legislative requirements.

You will review and evaluate claims-based evidence, conduct thorough investigations of witness accounts, and make recommendations in accordance with work cover legislation if a disputed matter proceeds to arbitration or conciliation. You will attend the Work Injury Commission (WIC) as part of facilitating the disputes process, contributing to arbitration hearings and conciliation conferences, reviewing and submitting claims evidence, negotiating settlements and ensuring timely resolution.

How you'll make an impact

Your responsibilities:

• Manage workflow and all tasks associated with the preparation of arbitration hearings and conciliation conferences, including the conduct of effective pre-arbitration and pre-conciliation reviews and engagement with injured workers and their representatives, employers and their representatives, WIC staff
• Represent Gallagher Bassett at arbitration hearings and conciliation conferences which may be off-site
• Manage daily workflow to maintain client service standards and comply with procedural and guideline requirements
• Participate in the Senior Review process, reviewing decisions in accordance with legislation and WorkSafe framework and guidelines
• Provide coaching and information sessions to clients and staff as required to enhance their understanding of arbitration and conciliation processes
• Identify opportunities for process improvement

About you

What we are looking for:

• Experience within Worker's Compensation Industry, specifically within a claims management related role
• Significant, in-depth understanding of the legislation (ACA & WIRC) and the WorkSafe and VWA guidelines and procedures, as well as practical application of these
• Comprehensive knowledge of the workers' compensation industry, business requirements, and administrative practices and requirements
• Demonstrated experience in influencing various stakeholders
• Excellent customer service and interpersonal skills
• PC-literate with proficiency in database systems and Microsoft Office
• Strong time management and organisational skills
• Coaching and mentoring skills to support team development and continuous improvement
• Tertiary qualifications in an appropriate discipline, such as law or a personal injury-related field, and/or demonstrated industry-specific qualifications
• Current Victorian Driver's Licence

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career - as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job .

To be considered for this opportunity you must have right to live and work in Australia when applying.