Architect - CRM

At Tennis Australia, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
 

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.
 

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
 

About the role

Tennis Australia is embarking on a phase of technological transformation and as a result an opportunity has emerged for a Solution Architect to guide the design and implementation of one of core programs of work – CRM (including profile mgt, marketing automation, sales, customer 360 and field services).

The program has established the Microsoft Dynamics 365 CRM platform and now seeks to rapidly evolve this platform to meet new requirements and address new customer segments. There is an extensive roadmap for development of the CRM emerging across both current business operations and new transformational capabilities.

In this role you will:

• Be responsible for the architectural design and guidance of the delivery of technology platforms and projects adhering to higher level principles and standards.
• Maximise the potential of the Dynamics solution whilst recognising and managing its limitations.
• Work across TA business and technology teams as well as third party vendors and systems.
• Identify technical requirements and document solution architecture for projects and ensure technical alignment to business requirements.
• Maintain architecture artefacts and provide input and support into the broader architecture practice and technology roadmap.
• Manage a knowledgebase of solution architecture IP that can be easily shared with interested parties and project teams.

About you

To be successful in this role you will have:

• Extensive experience in Solution Architecture – process, deliverables, technical design & decision making; Microsoft Dynamics 365 – architecture, functional and technical experience; and Azure cloud services.
• Experience working with cross-functional teams and business stakeholders, managing multiple priorities and managing technical risk.
• A pragmatic approach to CRM platform design - balancing customisation with operational overhead, licensing implications and business and customer experience.
• A current Police Check and Working with Children Check (or be willing to obtain).
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia.

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
• Monthly health & wellbeing activities with access to CorePlus Pilates
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. 
 

If you need assistance or adjustments to fully participate in the application process, please contact [email protected].

Applications close 17th June 2026, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
 

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

 

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. 

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.