Assistant Broker Advocate

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

In the Assistant Broker Advocate role, you’ll play an important role in supporting brokers through timely, accurate, and professional service. You’ll engage with brokers primarily through online and phone based channels to help resolve enquiries, navigate processes and support a consistent and positive broker experience.

This role is critical in delivering operational excellence, strengthening broker partnerships, and ensuring a consistent approach to the market
This is a full-time permanent role and you may be based in any of our offices nationwide. The role offers a hybrid working arrangement, with the option to work from home up to two days per week.

 What You'll Do
    Provide support to brokers across a range of enquiries. 
•    Develop an understanding of broker business needs to ensure a positive experience. 
•    Maintain clear and timely communication with brokers and internal teams.
•    Escalate complex issues to senior team members, ensuring appropriate visibility
•    Support the delivery of consistent service across the Broker Service function.
•    Identify opportunities to improve service processes

What You'll Bring
  Strong customer service experience, preferably in finance or insurance environment 
• Background in Service, Underwriting, Claims, or Portfolio or Relationship Management is preferable 
• Demonstrated experience managing complex service issues
• Comfortable engaging with senior brokers and internal leaders
• Ability to operate autonomously with accountability
• Good attention to detail and ability to analyse various sources of information 
• Strong service acumen 

What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Friday 20 February 2026 11:59PM AEDT
Adjustments and Support 
 If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.