Assistant Campus Manager

• 26 days’ annual leave, including one for your birthday
• Be part of an industry-leading, supportive, and positive work culture
• Max Term contract located at the Perth campus

About the Role

Join us in this great opportunity! The Assistant Campus Manager plays a pivotal role in overseeing daily operations at the KBS Campus, working closely with the Campus Manager to ensure smooth functioning. Responsibilities include managing operations, actively improving student satisfaction and retention rates, and promoting collaboration among all Kaplan campus staff to deliver outstanding academic and student services.

Responsibilities

• In conjunction with the Campus Manager, recruit, on-board and train all student facing, campus staff
• Work closely with all campus staff across various departments to create a positive, proactive and collaborative working environment 
• Motivate and engage team promoting innovation and creativity to help achieve performance objectives and deliver excellent customer service 
• Providing quality service to students ensuring they have the appropriate levels of academic, administrative and personal support 
• In conjunction with the Campus Manager, lead, organise and deliver Orientation for new students each Trimester and help deliver an annual Graduation ceremony
• Managing and directing day to day operations of the campus, leading and bringing together key stakeholders within KBS to deliver an all-encompassing education experience
• Managing all ongoing resource, facility and maintenance needs of the campus

Requirements

• Minimum 2 years of management experience in a customer-focused industry (essential)
• Demonstrated leadership and management skills at an operational level including effective management of people, resources and financial parameters (essential)
• Positive, collaborative and supportive communication style with experience across a variety of key stakeholders 
• Excellent verbal and written communication skills 
• Ability to work under pressure with conflicting priorities & the ability to prioritise work effectively 
• Administrative and operational experience of education programs or product-related industry 
• Demonstrated customer service skills, including cross-cultural sensitivity, and a high level of demonstrated interpersonal skills 
• Experience in the international student environment 
• Tertiary qualifications (desirable)

Applications close 3rd July 2024

Kaplan Business School

Kaplan Business School offers undergraduate and postgraduate courses in business, accounting, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership.

Join and be part of a team where what you say is valued, where you’re trusted to work independently, and where you can experience what it’s like to be on the other side of tertiary education.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

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Questions

Are you an Australian citizen or a New Zealand citizen or a non-Australian citizen who has existing working rights for Australia? *

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The salary range for this role is between $75K-$95K base + super. Is this in line with your salary expectations? *
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Do you have customer service experience, together with conflict management and resolution skills? *
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Do you have a minimum of 2 years management experience in a customer service based role?
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As part of Kaplan’s recruitment process, we require our preferred candidate (at the offer stage) to complete a background check through Fit2work as well as completing a health declaration form. This information will help Kaplan to assess whether that individual has the required working rights and capacity to perform the role and will be able to work safely in our organisation. Do you agree to proceed? *
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