Assistant Chef Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

What you will do:

Together with the Chef Concierge, ensure the smooth daily operation of the Concierge department

Demonstrate a strong leadership presence for our guests and employees

Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills

Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality

Lead, inspire and develop your dedicated concierge team

Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills

Serve as a knowledgeable resource on local attractions, events, and points of interest

Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously

Assist in creating rosters, managing labour costs and expenses

Stay updated on industry trends, local events, and new attractions to enhance guest experiences

What you will bring:

Proven experience as a Concierge leader, preferably within a large hotel that delivers five star quality

The ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendors

A passion for providing a memorable guest experience

Excellent communication and interpersonal skills, with a warm and friendly demeanor

Strong organisational skills, attention to detail, and the ability to multitask effectively

Knowledge of local attractions, restaurants, and entertainment options

Proficiency in using property management systems and other relevant software

Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace

Highly developed people and business management skills, including payroll, rostering, cost control and expenses

Flexibility to work varying shifts, including weekends and holidays.

What we offer: 

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Competitive Salary, wages, and a comprehensive benefits package

If you think you are a fit for this role, we look forward to receiving your application!

Applicants must possess full Australian working rights for this role.

We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.