Assistant Claims Manager

About the Company

Our client is a leading Australian provider of vehicle warranty and roadside assistance services, supporting a wide network of dealerships, repairers, and customers nationwide. With a strong reputation for delivering tailored automotive protection products, they are known for technical expertise, fast claims turnaround, and outstanding customer service.

Role Overview

We are currently seeking an experienced and detail-focused Assistant Claims Manager to join our clients claims team. This key position is responsible for assessing light vehicle warranty claims, ensuring appropriate costings, and determining coverage in line with policy terms. The successful candidate will also support internal claims staff, contribute to workflow improvements, and play a hands-on role in driving service delivery standards.

Key Responsibilities

• Review and assess light vehicle mechanical warranty claims submitted by clients and repairers.

• Evaluate cost estimates and ensure repair procedures align with warranty policy coverage.

• Liaise with service providers and clients to validate technical details and clarify discrepancies.

• Assist in managing and supporting junior assessors and claims officers.

• Maintain accurate records and documentation to support claim decisions.

• Identify and escalate high-risk or non-standard claims where required.

• Support the Claims Manager in workflow optimisation and compliance initiatives.

Candidate Requirements

• Proven experience in warranty, claims, or mechanical assessment within automotive, insurance, or warranty industries.

• Strong mechanical aptitude, with a sound understanding of light vehicle systems and components.

• Confident communicator with strong written and verbal skills.

• Ability to interpret policy documents and apply coverage rules to specific cases.

• Experience leading or mentoring team members is advantageous.

• Familiarity with the General Insurance Code of Practice (GICOP) or similar regulatory frameworks is desirable.

Whats on Offer

• Join a well-established organisation with a strong reputation in the automotive sector.

• Work in a collaborative and technically skilled team.

• Career progression pathways in insurance, claims and warranty operations.

• Modern office facilities with onsite parking in Tanah Merah.

• Competitive salary and benefits aligned with experience and contribution.

How to Apply

If you're a technically minded, customer-focused professional with claims or warranty experience, we invite you to apply. Submit your resume now,