Assistant Community Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As the Assistant Community Manager, you’ll be at the heart of this vibrant student community. This is a hands-on role where you’ll be involved in everything from supporting residents and leading the onsite team to helping manage day-to-day operations and financial processes.

Working alongside the Community Manager, you’ll help ensure both buildings run smoothly, contribute to leasing performance, and support a positive, high-energy team environment. You’ll be a visible and approachable presence on site - someone who enjoys building relationships, taking initiative, and making a real impact on the resident experience.

JOB DESCRIPTION

This role is perfect for someone who thrives in a fast-paced, people-focused environment and is excited by the opportunity to help create a welcoming, engaging place for students to call home.

Key responsibilities: 

• Provide day-to-day leadership and guidance to our front-line, resident services team members.
• Act as a key point of contact for residents, managing enquiries, concerns, and escalations with professionalism and empathy.
• Review leasing activities and performance against occupancy and revenue targets, making recommendations to improve conversion, retention and renewal.
• Support the full resident lifecycle processes (check-ins, renewals, departures).
• Assist with financial administration, including rent processing, reconciliations, reporting and budget support.
• Maintain accurate records and ensure compliance with safety standards, building policies and procedures.
• Drive a culture of improvement through the review, and implementation of new procedures or processes which increase both team and resident experience and performance.

About you: 

You’re a people-focused professional who thrives in vibrant, community-driven environments. You enjoy being on site, take pride in delivering great services, and are excited by the opportunity to help build and grow this exceptional student community.

Student living is fast-paced and ever-evolving, and you thrive in that environment. You’re highly organised, adaptable, and able to stay calm when things get busy. You communicate confidently with residents and team members alike and bring a proactive mindset - always looking for ways to elevate the resident experience and strengthen how the team works together.

To be successful, you’ll need:

• Prior supervisory or team-leadership experience
• Knowledge of StarRez or other property management systems.
• Solid Excel skills
• Practical experience with financial administration (reconciliations, budgets, reporting)
• Hold a valid government I.D and able to obtain a required background checks (National Criminal History)
• Certificate of Registration (NSW) or higher, or willingness to obtain within an agreed timeframe

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].