Assistant Concierge

People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter.

We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Opportunity to stay in the hotel after 90 days of employment
• Complimentary laundered uniform
• Complimentary lunch/ dinner meals for all staff
• Special rates for our team members & their families/friends while staying in our hotels worldwide.
• We take our “We grow talent, talent grows us” culture belief to heart.

With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy.

Our Hotel

The Radisson Blu Plaza Hotel Sydney is a Heritage Listed 364 room, five-star classic hotel located between Sydney's best shopping district and the Sydney Opera House.

The Role

We are seeking a proactive and friendly Assistant Concierge to be the face of the hotel and manage the arrival, departure and everything in between experience for our guests. Our dynamic team of Porters rotate through various duties including, but not limited to:

• Welcoming all guests and visitors into the hotel
• Providing quick and efficient service to all guests and visitors
• Responsible to assist in the smooth and efficient shift.
• Supervise the team and task allocation.
• Maintains Concierge duty logbooks and FCS guest requests.
• Assisting concierge to consolidate the end of the month task and reports.
• Assisting with delivering and retrieving luggage
• Luggage store control
• Valet and Self-Parking services
• Directs guests to hotel facilities, events, conferences.
• Recommend local restaurants, café, events.
• Recommend travel and tours.

This role will require the ability to work a 7-day rotating roster including early mornings, late evenings, weekends, public holidays and the occasional overnight shift.

About You

As the Assistant Concierge, you take pride in your ‘can do’ attitude in ensuring that all guests are treated as VIP's.

To be successful in this role you will require:

• The ability to demonstrate and deliver 5-Star service with a Yes I Can attitude

• Excellent personal presentation and communication skills

• Full Drivers Licence required (Manual and Automatic is essential)

• Knowledge of Sydney and surroundings

• Previous experience in a similar role or customer service environment will be viewed favourably

Australian Working Rights

You must hold valid Australian work rights. Applicants that hold visas are welcome to apply. Please note that we ask for a minimum commitment of 6 months.

Pay Rates

This is a fulltime position. Our rates are as per the Hospitality Industry General Award. Please see current hourly base rates below:

Mon - Fri: 26.18

Sat: 32.73

Sun: 39.27

If you are ready for a new challenge in a 5-star hotel and this role sounds like you, please apply today!