Assistant General Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. 

Strahan is a small town and working port that serves as the gateway to the stunning UNESCO Tasmanian Wilderness World Heritage Area. Located approximately 4.5 hours from Hobart or Launceston, Strahan Village is located in the heart of Strahan and offers an abundance of character and unique stories of the area’s pioneering history. With 132 guest rooms, 4 food and beverage outlets and the award winning Gordon River Cruises experience, this unique destination offers every opportunity to fall in love with the charm and beauty of Tasmania’s west coast.

• Are you looking for the next challenge in your career? Shape unforgettable guest journeys in Tasmania’s wilderness. 
• Breathe the fresh air and find your balance living and working in a small remote community. 
• Staff accommodation available free of charge. 

Reporting to the General Manager, you’ll step into a hands-on, full-time Assistant General Manager role where you’ll be a key driver of operational excellence and guest satisfaction at Strahan Village. With four distinct food & beverage outlets on site, this role places a strong emphasis on food & beverage operations. You’ll leverage your significant experience and work with the Restaurant & Bar Managers to oversee daily operations across all outlets, ensuring the highest standards of service, quality, and guest engagement. Your expertise will be central to maintaining consistency, driving service excellence, and delivering memorable dining experiences that set Strahan Village apart. 

You’ll bring your leadership skills to the forefront, guiding and inspiring your team while shaping every aspect of the guest experience. Your passion for hospitality and tourism will shine through in the details of daily operations, as you foster a culture of excellence and teamwork. If you’re ready to make a real impact and help create unforgettable stays in one of Tasmania’s most iconic destinations, this is your opportunity. 

What you’ll do:

• Support the General Manager in the day-to-day operations of The Strahan Village, ensuring exceptional guest experiences and operational excellence across all departments. 
• Lead, mentor, and develop a diverse team, fostering a positive and inclusive workplace culture. 
• Oversee guest services, accommodation, food and beverage, and maintenance operations to achieve high standards of service and guest satisfaction. 
• Drive revenue growth and operational efficiency by implementing effective business strategies and monitoring key performance indicators. 
• Support the development and implementation of the annual Business Plan and budget for the property. 
• Ensure compliance with all health, safety, and regulatory requirements, maintaining a safe environment for guests and staff. 
• Assist with budgeting, financial reporting, and cost control initiatives to achieve business objectives. 
• Act as a key point of contact for guest feedback, resolving issues promptly and professionally to maintain our reputation for outstanding hospitality. 
• In conjunction with the People & Culture team, recruit, train and develop staff to achieve consistently high standards of quality. 
• Contribute to the development and execution of marketing and community engagement initiatives to promote The Strahan Village as a premier destination. 

What you’ll bring:  

• Demonstrated 5 years experience in hospitality and tourism management, preferably within a hotel or resort environment. 
• Strong food & beverage management experience 
• Proven ability to lead, motivate, and develop high-performing teams. 
• Strong organisational and problem-solving skills, with an eye for detail and a commitment to quality. 
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders. 
• Financial acumen with experience in budgeting, reporting, and cost management. 
• A proactive, hands-on approach and the ability to adapt in a fast-paced, dynamic environment. 
• A genuine passion for delivering memorable guest experiences and upholding NRMA’s values of inclusion, diversity, and community. 
• Relevant qualifications in hospitality, business, or a related field are highly regarded. 

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on a range of NRMA personal insurance products including car, home & travel 
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong: 

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.