Assistant Manager

Our Hotel

At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.

Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.

Job Description

Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• The Assistant Manager in the absence of the Rooms Division Manager and or General Manager is responsible for the day to day operations of the hotel across all departments
• Drive loyalty sign ups in line with Accor Hotels regional targets, Hotel specific targets and associated initiatives
• Taking initiative to ensure that interactions with our guests are positive and productive
• Providing guidance, supporting training and leading the Front Office team
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members
• Implementing supporting agreed upon Revenue Management strategies and practices
• Work across Mornings, Afternoons and overnights based on hotel operations and demands

Your experience and skills include:

• An ability to make “sparkle moments” to our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
• Have the necessary skills and training for complaint handling 
• You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
• You have an outcome driven approach to performance and results
• You have experience with a PMS System, Microsoft Word and Outlook
• Excellent written and verbal communication skills
• Unlimited work rights in Australia

In addition to the opportunity to grow and develop your career potential, we provide duty meals and discounts in over 100 countries with AccorHotels and our partners.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. 

What you will enjoy

• Work Your Way - We adjust to your lifestyle and meet you where you are
• Learn Your Way – Personal development plans and career progression
• Incredible staff discounts across all Accor properties and restaurants (worldwide!)
• Gain amazing exposure working with a leader in the industry
• Career progression and diversification will be a dream with the hundreds of properties in our portfolio