Assistant Manager - Front Office

About Mantra on View Surfers Paradise…

Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast offering a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, Mantra on View caters for a wide range of traveller, from leisure to corporate. The Gold Coast offers so much to explore during your down time. Surf or swim the waves across a range of famous beaches, enjoy endless restaurant options, shopping meccas, music festivals and major theme parks just to name a few.

#BELIMITLESS #weareaccorheartists @mantrahotelsandresorts

About the job…

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Key responsibilities:

• Take the helm and guide the hotel's day-to-day operations with expertise

• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere

• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise

• Contribute to roster planning and preparation

• Embrace authenticity and let your unique self-shine in every shift

• Ensure customer/guest and staff needs are met

About you…

Experience:

• Previous supervisory or management experience within a Hotel Front Office department.
• Previous experience using SIHOT, checking in and out guests in a 200+ Hotel, proficiency in using reservation and property management systems desireable
• A driven problem solver with a creative approach to delivering the ultimate guest experience
• An outcome driven approach to performance and results, striving to achieve excellence.
• Proven strong Microsoft office skills and clear communication
• Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both written and spoken communication
• A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including nights, week-ends and public holidays.
• A flexible and adaptable approach to be able to respond to a variety of different work situations

Please note: Full working rights for Australia required, we are unable to sponsor for this position.

So, when will you be joining us?

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - with more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hopitality network worldwide.
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. 

Everyone has a story and we want to learn yours. .

We invite you to  APPLY NOW!