Assistant Manager - Lobby Lounge

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Step into one of Crown Perth’s most elegant venues - Lobby Lounge, where refined daytime experiences seamlessly transition into sophisticated evenings.

Located within Crown Metropol, Lobby Lounge offers guests a relaxed yet luxurious setting, from morning coffees and indulgent high tea through to evening tapas and cocktails in a vibrant social atmosphere.

We’re currently seeking an experienced and people-focused Assistant Manager to support the leadership team in delivering exceptional guest experiences across this dynamic, all day venue.

About the Role

As Assistant Manager, you’ll play a key role in leading the day-to-day operations of the venue, ensuring consistent service excellence from breakfast through to late-night cocktail service.

This is a hands-on leadership position where you’ll:

• Support in driving operational performance and service standards
• Lead, develop and inspire a diverse team across a multi-service offering (coffee, high tea, bar and lounge)
• Create a warm, engaging and memorable guest experience in a premium environment
• Drive floor leadership across varying service styles – from relaxed daytime trade to lively evening service
• Maintain strong focus on compliance, labour management and operational efficiency

Key Responsibilities: 

• Providing excellent customer service 
• Ensuring guest satisfaction through time management and multi-tasking 
• Strong attention to detail through both service and menu knowledge
• Lead and guide team members, while sharing your knowledge to upskill team members
• Forecast ahead of large events and ensure stock, staff and venue is prepared
• Assisting with the scheduling and rostering of employees
• General stock ordering and stock take/stock control

About you

You’ll bring the following:

• Previous experience working within a Supervisory or Assistant Manager position within a hospitality environment
• Excellent time management
• Customer serviced focused with the want to learn and strive for excellence
• Bring a positive mindset and culture to your environment

To be successful, you’ll:

• Hold or willing to obtain a current Approved Managers License
• Full availability and able to work across a rotating roster of morning, daytime and evening shifts
• Have minimum 1-2 year previous leadership experience in a busy bar environment

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.