Assistant Night Manager - Growth-Minded Organization

About the Company

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. 

The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground.  Comprising 169 guest rooms and suites and 170 luxury residences, nestled on absolute beachfront with sweeping views of Surfers Paradise and beyond, The Langham, Gold Coast will be the ultimate location to relax and be inspired.

The Langham, Gold Coast brings together modern amenities and luxuriously appointed rooms, World-class dining venues, our opulent and award-winning Chuan Spa, and superior conferencing & events facilities combined with bespoke service and resort atmosphere.

The Langham, Gold Coast has an opportunity for a dedicated, service focused and resourceful Assistant Night Manager to support our Hotel Operations overnight, as we position The Property as the leading luxury product in the market and beyond.

Key Responsibilities

As our Assistant Night Manager, you assume the responsibility for the security and of the Hotel operations overnight (Housekeeping, Food & Beverage, Front Office, and Engineering) ensuring optimum guest and colleague satisfaction during the night operations of the property.

As Assistant Night Manager you are responsible for Hotel Operations in lieu of Senior Leadership and able to anticipate and resolve problems which impact on guest service, security and night audit operations. 

As our Assistant Night Manager you will support Front Office Operations through assisting with any Check-In and Check-Out, room allocations and moves, greeting all guests and supporting colleagues with guest issues and taking a visible management approach for the Front Office. 

Qualifications & Skills
Our Assistant Night Manager will be a service professional with the ability to adapt to new situations quickly and build rapport across teams! To be successful in the role you will have been in the same or similar position at a luxury hotel and be motivated to succeed!

Other key attributes we are looking for include:

• Passion for service excellence and providing superior hospitality
• Excellent interpersonal and communication skills
• Good working knowledge of IT and Systems 
• Tertiary Qualifications in Hotel/Hospitality/Business or similar
• Australian work rights

Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:

• Benchmarked and competitive remuneration
• Excellent Training Opportunities and Career Progression
• Complimentary Meals & Laundry
• 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
• A vast array of benefits and recognition incentives!