Assistant Outlets Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

We are seeking an enthusiastic and detail-oriented Assistant Outlets Manager to join our prestigious food and beverage team in Sofitel Brisbane Central. As the Assistant Outlets Manager, you’ll play a key management role in delivering outstanding guest experiences across our food and beverage operations.  

While your primary focus will be on managing our sophisticated Cuvee Lounge Bar, you'll also have the opportunity to work across other outlets which includes our award-winning restaurant, Bistro Suzette, In-Room Dining & Mini Bar services. 

What you will be doing:

• Assist in managing the daily operations of multiple food and beverage outlets, with a primary focus on the Cuvee Lounge Bar
• Collaborate with the Outlets Manager to develop and implement strategies for improving service quality and efficiency
• Supervise and support staff, ensuring adherence to service standards and company policies
• Collaborate with other hotel departments to strategise on new product and service offerings
• Handle guest inquiries, requests, and complaints professionally and efficiently
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met 
• Conduct regular staff training sessions to enhance skills and product knowledge
• Ensure compliance with health, safety, and hygiene regulations
• Assist in organising and executing special events and promotions
• Maintain excellent relationships with vendors and suppliers.

You’ll excel in this role if you have:

• Minimum of 3 years' experience in a similar role within a fast-paced, high-end restaurant environment
• Availability to work weekends, public holidays and late night shifts to close the bar
• Excellent knowledge of food and beverage operations, including wine and beverage service
• Completion of Barista training and Wine & Spirit (WSET) training is preferable
• Proven experience with point of sale systems and Microsoft Office applications
• Strong understanding of inventory management and cost control principles
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Exceptional communication and organisational skills
• Demonstrated ability to lead and motivate teams in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to remain calm and courteous while focusing on guest needs
• Knowledge of health and safety regulations in the food service industry
• Passion for delivering exceptional customer service and creating memorable dining experiences.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com