Assistant Venue Manager - Start Immediately

In the bustling heart of Canberra's Parliamentary Triangle, Louis offers classic European bistro warmth and comfort, paired with an extensive wine selection.  Headed by Doma Culinary Director Ben Willis, we are looking for an Assistant Venue Manager to join our team. 

Our ideal candidate has experience working within a Food & Beverage assistant managerial role with a focus on exceptional service, customer experience and communication skills. It is important that the candidate has experience with assisting in managing a team and can upskill both the staff and the service experience.

The Key Responsibilities for this role include:

• A keen interest in both food and wine with a desire to constantly update this knowledge. 
• Enjoy challenging workloads and be able to work under extended pressure
• A confident ability to communicate and network with both customers and fellow staff
• A strong sense of commitment and work ethic
• To be observant, alert and consistent with all work practices
• To be punctual, diligent and have a high level of motivation
• To enjoy life and work in a safe and happy environment
• Every shift requires a high level of concentration, discipline and patience to ensure that our guests and staff are served to the standards expected. 
• Your behaviour and actions are on display to our guests at all times in the dining room.     

MAJOR AREAS OF RESPONSIBILITY AND DUTIES

STAFF

• Ensure a high standard of customer service is given at all times.  Our goal is to offer professional and friendly service that result in guest satisfaction and an environment that encourages growth of the business. 
• Monitor staff performance and communicate any areas of performance that need to be addressed, as well as praising good performance. 
• Ensure any customer complaints are dealt with immediately and communicated to the restaurant manager. 
• Prepare the staff roster accurately & punctually to ensure that staffing levels are constantly monitored and appropriate to the level of business. 

DAILY PROCEDURES 

• Follow correct order of service and ensure that sections are allocated and maintained at all times. 
• Ensure all daily cleaning and maintenance duties are carried out to the correct standard every shift by using the cleaning ticker checklist. 
• Promptly report and/or rectify any menu, POS or wine list discrepancies
• Monitor and maintain par levels of clean menus and wine lists. 
• Reconcile cash register and credit cards at the completion of shift. 
• Ensure that premises and walkways are kept clean and free of obstruction. 
• Promptly report any maintenance or repair items to maintenance team and the restaurant manager. 
• Know fire evacuation procedures and aware of potential fire dangers. 

KITCHEN

• Maintain constant communication with kitchen regarding menu information, changes & daily specials and communicate this to all waiters.  Particular attention to correct spelling and pricing of dishes. 
• Monitor freshness of food products, milk, citrus and garnish prep for bar.  Seek advice from kitchen about whether products need to be reordered or discarded.   

To apply for this role you will posses the below:

• Minimum 1 year experience working in a fine dining management role
• Proven excellent customer service and communication skills
• Strong organisational and financial skills
• Positive hands on attitude
• Ability to work nights, weekends and holidays when required
• A team player who is collaborative and has a passion for assisting in building a successful team within a fine dining setting

Why you want to join our Team

At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments. 

If you are looking to broaden your experience and work with one of Canberra's leading hotel companies, join our Team today and apply now!