Associate Manager, Ministerial Correspondence

You want to play a part in making NSW a better place to work, live and travel.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Drive and support the ministerial correspondence function across Transport for NSW by preparing, reviewing, and submitting all correspondence and related documentation accurately and on time, ensuring the highest standards of quality and timeliness.

• Draft responses to complex or multi-divisional responses and oversee the daily operations of a unit of Senior Ministerial Correspondence Officers, providing guidance and quality assurance to the unit, and ensuring processes comply with established procedures, standards, and government requirements.

• Manage and oversee the daily operations of a unit of direct reports, and will primarily focus on complex cases, coordinating workloads, ensuring task completion, maintaining quality standards, and escalating issues where required.

• Liaise with key stakeholders, including Ministerial offices, the Secretary’s office, and internal divisions, to facilitate the effective coordination and delivery of correspondence. You will also advise stakeholders on processes, monitor performance, and identify opportunities to improve workflows.

• Contribute to continuous improvement initiatives aimed at enhancing team capability, workflow efficiency, and the overall quality of correspondence management.

Permanent, fulltime role | Home hub Macquarie Park or Regional location. Hybrid working arrangements.

For more information on this position and business unit, view the role description and information pack.

About you

You thrive in a fast-paced and high-pressure environment, requiring attention to detail, team management and the ability to manage competing priorities in a politically sensitive environment.

You also possess:

• Demonstrated experience in coordinating Ministerial or Executive correspondence functions within a large and complex organisation.

• Strong understanding of government correspondence protocols, style requirements, and approval processes.

• Proven ability to manage workloads, supervise staff, and coordinate tasks to meet deadlines in a high volume, time-sensitive environment.

• Experience in applying quality assurance and continuous improvement practices to administrative or communication processes.

• Relevant tertiary qualifications in public administration, communications, or a related discipline, or equivalent experience

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Friday 14 August 2026.

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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