Associate Pre-Trade Operations

Associate - Pre-Trade Operations

Location: Sydney NSW
Reports to: Manager, Pre-Trade Operations
Department: Pre Trade Operations (PTO)

Role Purpose

Associate for PTO is a pivotal member of the pre-trade Operations team, responsible for driving operational excellence, supporting cross-team collaboration, and ensuring a seamless onboarding experience for customers.

Key Responsibilities

• End-to-End Onboarding: coordination and execution of PTO Operations onboarding and Client Data processes, ensuring full compliance with organisational standards and a consistently positive customer experience.
• Workflow Oversight: business-as-usual (BAU) workflows, including email management, PAT allocations, and Client Data activities (account creation and standard settlement instructions), ensuring accuracy and timely delivery.
• Quality Assurance: Conduct independent "four-eye" reviews of pre-trade Operations activities to uphold quality standards and minimise errors.
• Control Framework Adherence: Ensure all PTO activities comply with the control frameworks, regulatory obligations, and internal policies.
• Audit & Compliance: Respond to audit requests and maintain accurate, complete onboarding documentation.
• Customer Advocacy: Manage and support escalations for Platinum and House customers, focusing on reduced turnaround times, enhanced service quality and ensuring strong client experience
• Issue Resolution: Act as the primary point of contact for urgent PTO cases and escalations, driving timely and effective resolution.
• Change & Continuous Improvement: Champion change initiatives and key projects that improve operational effectiveness, while developing subject matter expertise to embed best practices and continuous improvement.

Required Skills & Competencies

• Strong organisational and communication skills.
• Ability to manage complex onboarding scenarios and resolve escalations.
• Attention to detail and commitment to accuracy ("getting it right the first time").
• Knowledge of control frameworks and regulatory requirements.
• Experience with workflow tools
• Customer-centric mindset, especially for high-value clients.
• Proactive approach to driving change and continuous improvement.
• High risk culture helping the sales to serve the client at same time

Qualifications

• Bachelor's degree in business, Finance, or related field (preferred).
• Minimum 3 years' experience in onboarding, or a similar role.
• Familiarity with pre-trade Operations processes and systems.
• Knowledge and understanding institutional and corporate clients, OTC derivatives products, APRA, Dood Frank, Mi-FID II and EMIR. (Preferred)

Performance Metrics

• Reduction in onboarding turnaround time (TAT).
• Decrease in customer complaints.
• Attention to detail and Accuracy
• Successful cross-skilling and training outcomes.
• Positive feedback from new hires and customers.

About the Team

Pre-Trade Operations is committed to delivering operational excellence, supporting regulatory compliance, and fostering a collaborative team environment. The Associate role is integral to achieving these goals and ensuring the ongoing success of the onboarding function.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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