Associate Quality Assurance Analyst

Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full time Permanent role is based in Brisbane, Queensland and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row, and even more thrilled to be named one of the Best Workplaces for Women, a
testament to our inclusive, values-led culture.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

The Quality Assurance team is responsible for the analysis of functional requirements and quality assurance of all new and updated feature implementations for Infoxchange’s client and case management application, referral portals and related web services.

You will be instrumental in integrating quality assurance (QA) into the requirements analysis process in order to ensure that all product development activities satisfy business objectives and user expectations. Your role extends beyond traditional QA responsibilities. In addition to software testing, you will be required to demonstrate a high degree of problem solving and analytical skills and take a strategic, deliberate approach to product development and testing.

You will: 

• Contribute to manual testing activities across the application, including functional, regression, UI, and exploratory testing.


• Assist with the planning, execution, and documentation of test cases in line with project requirements.


• Support and gradually contribute to test automation activities, including maintaining and extending existing automated test scripts under guidance.


• Work collaboratively with developers, subject matter experts, and other QA team members to understand system behaviour and testing needs.


• Execute test scripts and clearly log, track, and retest defects using agreed tools and processes.


• Learn and apply automation frameworks to support smoke and regression testing, with mentoring from senior team members.


• Assist in maintaining automated test suites to ensure ongoing reliability as the application evolves.


• Perform API testing using tools such as Postman or Swagger (or willingness to learn).


• Participate in sprint activities such as backlog grooming, stand-ups, and retrospectives to gain exposure to delivery processes.


• Communicate effectively with developers to clarify defects, acceptance criteria, and expected behaviour.


• Contribute to continuous improvement initiatives by identifying opportunities to improve testing processes and quality outcomes.


• Actively uphold and demonstrate the values and principles outlined in the Technical Services Team Manifesto.

About You:

To succeed in this role at Infoxchange, you will demonstrate: 

• Experience working within a SaaS-based environment.


• Knowledge of QA processes and best practices.


• Experienced in testing complex user interfaces, including manual browser, exploratory, UAT, and regression testing.


• Experience in translating high-level business requirements into functional requirements with clear, concise and testable user stories.


• Experience in conducting systems analysis for frontend and backend applications.


• Experience in querying relational databases using SQL (preferably in PostgreSQL).


• Experience with Agile and DevOps processes and practices, including Continuous Integration (CI) / Continuous Delivery (CD).


• Experience with the following technologies: JavaScript, HTML5, SQL, RESTful APIs.

Skills and Capabilities

Essential

• Understanding of software testing fundamentals


• Strong attention to detail and analytical thinking


• Ability to communicate clearly with technical and non-technical stakeholders


• Willingness to learn automation testing tools and frameworks

Desirable

• Exposure to any test automation tool or programming language (e.g. Java, Python, JavaScript)


• Basic understanding of CI/CD concepts


• Experience with API testing tools


• Knowledge of Agile delivery processes

Personal Attributes

Promote Inclusion

• Creates a culture that supports and respects the individuality of others and recognises the benefits of diverse ideas and approaches


• Communicates well with, relates to and sees issues from the perspective of people from a diverse range of cultures and backgrounds

Work Collaboratively

• Build a culture of collaboration across the organisation


• Looks for and facilitates opportunities to collaborate with internal and external stakeholders


• Identifies and overcomes barriers to communication with internal and external stakeholders

Self-Awareness

• Builds strong commitment of others towards continued personal development


• Establishes mechanisms that enable communication of honest, respectful and constructive feedback at all levels

Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection


• Additional leave provisions including paid parental leave supplement and annual leave loading


• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives


• Benefits for new parents


• Great learning and development opportunities with unlimited access to LinkedIn Learning


• IXcel our employee reward and recognition program


• Access to Sonder, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions. 

Read more about Infoxchange in our annual report at www.infoxchange.org