Assurance Technical Support Officer

As an Assurance Technical Support Officer, you’ll help our team deliver dependable, customer‑focused support across voice and network services.

If you’re organised, proactive, comfortable working independently, and keen to keep learning as technologies evolve - all while providing a calm, confident support experience, we'd love to see you apply!

This is a permanent, full-time position.

Excited to grow your career?

 

We value our talented employees, and whenever possible strive to help one of our team to grow professionally.

 

Our people make all the difference in our success.

Let’s talk about you!

• Strong organisation and time‑management skills

• Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate​

• Clear and confident communication skills

• Ability to troubleshoot using the OSI model

• A proactive approach to problem‑solving and leadership

• Confidence working independently and collaboratively

• A willingness to learn quickly and adapt to new technologies

• Tech‑curious customer mindset - Loves to help people and not afraid to dive into the tech behind the scenes to make things work better

How will you support our “Why?”

• Deliver frontline diagnostics, classification, and issue resolution

• Meet customer service standards and call‑handling targets

• Respond to technical support requests via phone and digital channels

• Identify customer needs through effective questioning and product analysis

• Troubleshoot and resolve technical and non‑technical service issues in line with SLAs

• Investigate faults using internal and external resources

• Work collaboratively with teams across the business

• Support field staff with fault resolution and installation queries

If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.