Audiology Customer Support Officer - 12 month Fixed Term Contract - Excellent Benefits Package

What we can offer you
At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. Which is why we’ve been accredited as a Great Place to Work for the last four years running, and listed as one of Australia’s Best Places to Work for 2023. 

Here’s a taste of just some of our perks: 

• Quarterly bonus scheme
• Two free pairs of glasses each year 
• On-site free parking
• Birthday leave, Volunteer leave and Paid Parental Leave
• Health & Wellbeing programs 
• Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that’s dedicated to improving the lives of both their staff and customers - we think you’d look good at Specsavers.

The role & team

Our Audiology department is seeking a highly motivated individual with a strong focus on customer service to join the team. In your role, you will manage our general audiology inbox and act as the primary point of contact for audiology-related questions and escalations, you'll assist our Audiology Partners and Support Office team with audiology related queries and administrative tasks.

Your duties will include coordinating audiology induction programs, setting up audiology system access for new store openings, and ensuring accurate distribution of operational reports within specified timeframes. Additionally, you'll play a vital role in managing Hearing Services Program (HSP) claims for our Audiology stores.

We believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, this role will be based at our support office in Port Melbourne.

The skills we are looking for:

• Demonstrated experience delivering excellent customer service
• Proficient problem-solving abilities with the ability to identify, analyse, and resolve customer problems in a timely and efficient manner 
• Strong communication skills with the ability to communicate effectively both via written and verbal communications 
• Attention to detail 
• Retail or Audiology experience is desirable but not essential

About Us
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/ 
 
Applicants for the role are required to have current working rights as per, relevant government legislation.