B2B Customer Specialist

As a B2B Customer Specialist for our multinational automotive client, you  enjoy the automotive industry and talking shop with your own portfolio of customers.  You will move seamlessly between sales and promotions, order taking, and complaint handling to visits offsite with your customers when required.

Are you a hospitality or retail worker who lives and breathes motorsport? Do you spend your weekends watching Supercars, analyzing F1 tire strategies, or working on your own project car? It’s time to take that passion off the bar floor and bring it into a professional corporate career. Join Probe CX as a B2B Customer Specialist supporting a premier nationwide automotive trade network.

The Role

Talk Shop with the Pros -  Forget cold calling or dealing with angry retail shoppers. You will be looking after a warm, established network of mechanical workshops and trade businesses. Your job is to listen to their needs, order their parts, and introduce them to premium tool ranges - essentially talking shop with mechanics all day.

Key Details

• Monday to Friday 8.30am - 4.36pm

• Start ASAP

• No weekends or public holidays!

• Full time 38 hours per week.

• Location:   La Trobe Street, Melbourne CBD

• Australian Based Role

• Successful applicants will need to complete a Nationally Coordinated Criminal History Check 

• 4 week shutdown period in December January

What You’ll Be Doing

• Manage a portfolio of business customers end to end for a well known automotive brand

• Promote and sell our brand, take orders and be able to visit our customers with our client when required

• Handle complaints while ensuring our customers get the best possible outcome

• Multi task and deliver exception sales and service 

• Be tech savvy and experienced in working on spreadsheets and CRM systems

Your Profile

• The Automotive Edge: You have a genuine passion for cars, motorsport, or mechanical trade gear. You can hold an authentic conversation and build immediate rapport with local mechanics and workshop owners.

• The Communication Superpower: You are high-energy, confident, and thrive on building long-term relationships rather than just handling transactional, next-in-queue calls.

• Goal-Oriented Mindset: You enjoy working toward targets and KPIs. Whether it's hitting a personal best or helping your team succeed, you are motivated by achieving results.

Your Digital & Technical Skills

• Tech-Savvy & Adaptable: You are highly comfortable navigating multiple computer screens, tabs, and systems simultaneously. If you've used modern retail/hospitality POS setups, booking systems, or basic office platforms, you have the foundations we are looking for.

• Data Accuracy: You understand that the details matter. You possess strong typing skills and the ability to capture clean, accurate customer details and pipeline updates in a CRM database while speaking with clients.

What’s in it for you?

• Progression through our global internal career pathways and high-performance culture.

• Robust wellness program, including a 24/7 personal safety and support service.

• Exclusive Flare discounts on groceries, fuel, fashion, and entertainment.

• Bonuses for successful employee referrals.

• A diverse culture that celebrates your 100% authentic self.

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!