A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.
Key Responsibilities
B2B Commerce Configuration & Support
● Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories and product visibility.
● Support setup, configuration, and administration of Experience Cloud (LWR-based) storefronts.
● Configure and maintain business-managed settings including promotions, shipping methods, checkout configuration, and feature toggles.
● Support Salesforce OMS configuration, including order lifecycle, fulfilment, returns, cancellations and order status management.
● Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self-service and order processing.
● Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfilment systems, working with integration teams where required.
● Support production deployments, smoke testing, post-release validation, and Salesforce seasonal release verification.
● Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development-related defects where required.
Salesforce Platform Administration
● User Management: Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies
● Permissions & Security: Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships
● Monitoring & Org Health: Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues
● Debugging & Troubleshooting: Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues
● Automation Maintenance: Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules
● Data Management: Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives
● Release & Change Management: Manage sandbox refreshes, deploy change sets, maintain deployment documentation
● Support & Incident Management: Act as first point of contact for platform support tickets; triage, resolve, and escalate issues as needed
Must-Have Skills
● Hands-on Salesforce B2B Commerce configuration experience
● Experience Cloud knowledge (storefront setup, personas, permissions)
● Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
● Salesforce Platform Administration — user management, profiles, permission sets, roles
● Experience monitoring debug logs, login history, and audit trails
● Knowledge of Flows and declarative automation tools
Nice to Have
● B2B Commerce Administrator Accredited Professional certification
● Experience with Order Management (OMS) integration
● Familiarity with SAP or ERP integrations
● Event Monitoring and Shield exposure
● Data Cloud exposure
Certifications
● Salesforce Certified Administrator (required)
● B2B Commerce for Administrators Accredited Professional (preferred)
● Salesforce Advanced Administrator (nice to have)
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