Billing Officer

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $6 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

Your opportunity:

We’re excited to welcome a new Billing Officer to our Customer & Innovation group! This is a 12-month temporary role, offering a great opportunity to gain experience in the Billing Operations team and make an impact in a supportive team environment.

The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our customers and appropriately shaping our services.

This position delivers a broad range of high-quality, customer-focused, and efficient administrative and support services to support the effective operations of the Revenue Services Team. The primary purpose of the role is to validate and process exception jobs related to meter reading cycles. This includes reviewing and validating meter reads, averaging reads where required, and ensuring accurate billing outcomes.

About You:

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills and experiences: 

• Demonstrated experience in billing, accounts, utilities, or high-volume administrative environments

• Proven ability to accurately validate, interpret and process data, ideally within billing or meter reading cycles

• strong attention to detail with the ability to identify discrepancies, anomalies and exceptions

• Experience reviewing and applying averaging or estimation processes to ensure accurate outcomes

• Well-developed problem-solving skills, with the ability to investigate and resolve complex billing issues

• Ability to manage competing priorities and meet deadlines in a high-volume, fast-paced environment

• Strong system and computer skills, including experience working across multiple platforms (Excel experience desirable)

• High level of accountability and commitment to delivering accurate and reliable work

• Effective communication skills, with the ability to liaise with internal stakeholders and support customer outcomes

• Resilience and adaptability, with the ability to remain focused and productive during periods of change or pressure

• A continuous improvement mindset, with a willingness to contribute to process enhancements and team success

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across Southeast Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to Apply

Click ‘Apply’ to submit your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at [email protected]

Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.