Billing Pod Lead

Billing Pod Lead

• Employment Term: Permanent Full Time
• Location: Ann Street, Brisbane CBD (Hybrid)
• Remuneration: $42.18 p/hr + Super + Salary Packaging Benefits (Increases your take home pay)

Make a meaningful difference

Ready to take the next step in your healthcare billing career?

Join our Revenue Hub as a Billing Pod Lead, where you’ll lead a small team, help shape best-practice billing processes and play an important role in managing the patient revenue cycle across our hospital network.

Working closely with health funds and stakeholders across the business, you’ll help drive timely billing, debt recovery and strong revenue outcomes, while supporting and developing your team to deliver at their best.

Your part in our Revenue Hub team

Reporting to the Patient Accounts and Billing Hub Manager, you’ll lead a small billing team dedicated to a health fund group and take ownership of ensuring billing activities are effectively prioritised, managed and delivered against key KPIs.

Working with a high degree of autonomy, this is a hands-on leadership role where you’ll provide guidance on complex billing matters, build strong relationships with health funds and internal stakeholders, and identify opportunities to continuously improve the way we work.

Key duties

In this role, you will:

• Lead, coach and support a small team of billing staff dedicated to a health fund group, supporting a safe and positive working environment.
• Oversee billing and collections activities, establishing best-practice processes and ensuring work is completed accurately and on time.
• Monitor team performance and KPIs, using reporting and insights to identify priorities and improve outcomes.
• Act as an escalation point for complex billing queries and provide guidance to support effective resolution.
• Build productive relationships with health funds to support timely billing and rapid recovery of outstanding debt.
• Review and interpret health fund contracts, keeping the team informed and educated on relevant changes.
• Work collaboratively with key stakeholders including Clinical Coding, Health Information Systems, Hospital Registration teams, Patient Administration Team Leaders and VMPs.
• Identify training and development needs, provide meaningful performance feedback and support continuous improvement across the team.
• Undertake Billing Officer duties as required.

What makes a difference for us?

You’ll bring a combination of healthcare billing knowledge and people leadership experience, with the confidence to guide a team and navigate complex billing matters.

Essential:

• Knowledge of health fund arrangements.
• Demonstrated team leadership experience.
• Ability to read and interpret commercial contracts.
• A comprehensive understanding of medical terminology.

Desirable:

• Certificate III in Business Administration or equivalent, and/or applicable experience in a role demonstrating the relevant skills.
• High attention to detail.
• Demonstrated customer service skills at a high level.
• Knowledge of billing processes and software.
• Demonstrated experience using medical terminology at an intermediate level.
• Ability to manage time effectively.
• Ability to have complex financial conversations with patients in a sensitive manner.
• A willingness to learn, develop and grow.
• Ability to coach and provide guidance to team members.

How to apply:

Click APPLY to submit your application, you'll be redirected to our website to create a candidate profile, upload your resume and cover letter and complete a brief questionnaire.

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

What makes a difference for you? 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• Flexible work arrangements to support work-life balance 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family   

By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. 

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.