BLT Advisor Talent Pool

We don’t just hire for this role. We promote from it!

80% of our frontline leaders and many of our specialist support teams began right here. If you’re motivated and career-driven, this could be the role for you!

Why Join Us?

• Paid, structured training with continued development and support

• Monday to Friday roster between 8:00am–8:00pm — no weekend work!

• $28.12 per hour + 12% superannuation + performance incentives

• Vibrant Ballarat Office with free parking

• Exposure to compliance, privacy and regulated environments

• Stable full time hours - 38 hours per week on a rotating roster

• Inclusive, supportive culture with wellbeing initiatives and team engagement activities

• 24/7 Access to our employee wellbeing app

What You’ll Do

You’ll be the first point of contact for members, delivering accurate and professional support across a range of superannuation enquiries. This includes:

• Assisting with online access, contributions and account updates

• Supporting pension enquiries, withdrawals and investment options

• Navigating multiple internal systems to resolve enquiries efficiently

• Ensuring privacy, compliance and security standards are met

• Providing clear, accurate and compliant information

This is a high-volume inbound environment where attention to detail, empathy and efficiency are key.

What We’re Looking For

• Clear and confident communication skills

• Ability to multitask across systems while managing conversations

• Resilience when handling complex or sensitive enquiries

• A strong work ethic and commitment to personal accountability

• A team-oriented approach with a genuine focus on customer outcomes

Who This Suits

• Early career professionals wanting exposure to the corporate world

• Experienced customer service professionals ready for progression - no call centre experience needed, bring your customer service skills and we'll do the rest

• Individuals looking for stability and structured development

• Candidates motivated by growth, not just a short-term role

If you’re ready to build a long-term career in a structured, growing organisation, we’d love to hear from you!

Apply now and start your 2026 with purpose at Concentrix!

Concentrix is committed to fostering a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including First Nations communities, and will provide reasonable adjustments throughout the recruitment process where required.