Boutique Manager - Exciting Challenge

THE COMPANY

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

ABOUT THE OPPORTUNITY

If you like challenges, out-of-the-box thinking and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high performing Boutique Manager to lead our TAG Heuer Boutique in Melbourne.

Reporting to the National Retail Director, the successful candidate will act as brand ambassador for our boutique in Melbourne. With passion and proven experience, you will drive your strategic vision and direct the team in providing an iconic customer-service experience, ensuring maximum profitability.

KEY RESPONSIBILITIES

In addition to maximising sales opportunities and developing potential clients, you will:

• Oversee the development of all team members, ensuring exceptional results while maintaining operational excellence.
• Responsible for achieving sales goals by training, motivating, mentoring and providing feedback to the team.
• Provide all team members with all the necessary tools to perform their job: training, merchandising, display, incentives, catalogue, and product assortments.
• Responsible for the operational management of the boutique – responsible for health & safety, housekeeping standard, security, facilities, legal and back office operations.
• Account for stock security, ensuring stock takes are carried out efficiently following company guidelines and that investigations are carried out to guarantee the results are accurate and under company target.
• Work cross-functionally with Commercial, Marketing, Human Resources and Finance teams to ensure strong retail performance across the boutique
• Manage customer complaints
• Lead, develop and inspire the team to be in line with company and brand objectives
• Create strong morale and spirit within the team
• Support in the management of performance management, motivation, training, recruitment and career development
• Suggest Incentive schemes which will motivate the team
   

SKILLS AND EXPERIENCES

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!

To be successful in this position, you will possess the following:

• Minimum 4 years’ solid experience in retail operations at managerial level with successful track record in sales, service excellence, preferably gained from high end luxury retail industry and managing people.
• Entrepreneurial mindset with business acumen and strong negotiation skills.
• Good communication and problem-solving skills. Organized and detail-oriented.
• Excellent leadership skills.
• Good knowledge and skills of MS Word, Excel and PowerPoint.

If this sounds like you, and you are up for a challenge to progress in your career, click on the ''apply'' now button.

Attractive benefits, incentives, and commission schemes to make your role more exciting!

TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.