BPO Team Leader

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and experienced BPO Team Leader to join our Business Process Outsourcing team. In this role, you will be responsible for overseeing the accurate and timely processing of business transactions while ensuring strict adherence to operational procedures and risk mitigation requirements. You will lead a high-performing team dedicated to maintaining service standards and operational excellence through autonomous coordination and expert guidance.

What You’ll Do

In this role, you will:

• Lead and manage daily operations to ensure all business transactions are processed accurately and within established timelines to meet service level agreements.

• Collaborate with internal and external stakeholders to provide timely reporting and handle complex process documentation, ensuring seamless communication across the department.

• Ensure full compliance with all organizational standards, regulatory requirements, and risk guidelines to protect the integrity of business operations.

What You’ll Bring

The ideal candidate will have:

• Extensive experience in Business Process Outsourcing or a related field, with a proven track record of coordinating the work of others in a high-volume environment.

• Strong knowledge of transaction processing and risk mitigation strategies to maintain high accuracy and operational standards.

• Proven ability in team leadership and autonomous problem-solving, with the skill set to navigate established procedures independently.

• Advanced technical skills gained through formal training and significant on-the-job experience in a regulated business environment.