Branch Manager

At SIXT Australia, we’re turning car rental on its head. Challenging it. Transforming it. Because we believe that car rental should be more like a road trip – something to look forward to! We’re taking the everyday and making mobility memorable. We believe that it’s important to always go that extra mile and provide premium vehicles and premium service. It's part of our DNA. Part of who we are. Aussie with German heritage and Das Ist good. 

Being part of the NRMA family of businesses, the opportunities are endless. The NRMA is one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and resorts, car rentals, harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.  

We’re dedicated to providing 'SIXT Star Service' that makes every move a memorable experience, bringing our motto of Das Ist Good to life. 

Do you have a passion for sales and customer service? At SIXT Australia, you can showcase your sales and leadership skills by playing to your strengths. Lead an operational team to produce high-quality outcomes, leaving our customers in our branch completely satisfied.

As Branch Manager you will lead your team, manage our vehicle fleet and ensure premium service to drive our branch to success. Look forward to attractive bonuses, a company car, and numerous development opportunities. 

Your role at SIXT 

• You are responsible for budgets, sales and market penetration across the branch, as well as increasing revenue and profitability 

• You will guide and develop Duty Managers, Customer Experience Agents, Vehicle Detailers, Wash Bay Supervisors  and Concierge through their employee lifecycle, facilitating a high-performance culture. You will run regular performance reviews and meetings, ensuring all staff fully understand their role and how their performance is measured 

• You are responsible for the vehicle fleet, operational tasks and delegate tasks to ensure efficient workflows 

• You ensure a premium customer service culture, handle complaints, and work with regional managers to optimise processes 

• You will be driving change and company initiatives 

• You will generate excitement and passion in customer service initiatives through open communication and sharing of best practice 

• You will ensure all relevant policies and procedures are implemented 

Your skills count 

• Sales Talent – you are motivated, enjoy direct customer service and are a true sales talent. 

• Industry Experience – you bring valuable experience in areas such as sales, customer service or tourism. Experience in vehicle rental industry is desirable but not essential 

• Supervisory and Communication Skills - You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities 

• Organisation and Customer Service - You are highly organised,  have a service-oriented mindset and excel in customer service 

All successful applicants will be required to complete a National Criminal History Check, hold a current full driver’s licence, and have full Australian working rights.  

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

• Competitive salary package including motor vehicle, phone and laptop  
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!  
• Discounts on all NRMA insurance products including car, home & travel  
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment  

At SIXT Australia, we’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.